Mobile Associate, Store-in-Store, Bilingual Preferred - Retail Sales

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes.
• Continuously learn and improve skills to provide the best possible experience for our customers!
• Practice skills, share knowledge, and perform store operations.

Requirements

• High School Diploma/GED (Required)
• 6 Months Of Customer Service and/or Sales Experience, Retail Environment (Preferred)
• Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers. Effective At Balancing Customer Experience And Performance Goals (Required)
• Willingness To Work Alongside Peers And Store Leaders, Learning And Sharing Best Practices, While Serving Customers And Providing Resolutions To Issues. (Required)
• Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Qualifications

• Education: High School Diploma/GED
• Work Experience: 6 Months Of Customer Service and/or Sales Experience, Retail Environment (Preferred)

Skills

• Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers. Effective At Balancing Customer Experience And Performance Goals
• Team Building: Desire To Be A Part Of The Game-Changing T-Mobile Store Team. Willingness To Work Alongside Peers And Store Leaders, Learning And Sharing Best Practices, While Serving Customers And Providing Resolutions To Issues
• Retail Sales: Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment

Benefits

• Annual Stock Grant
• Flexible Spending Account
• 401(k)
• Short- and Long-Term Disability Insurance
• Voluntary Accident Coverage
• Voluntary Life Insurance
• Voluntary Long-Term Care Insurance
• Commuter and Transit Programs
• Discounts on Mobile Service & Home Internet
• Pet Insurance
• Family Building Benefits
• Childcare Subsidy
• Tuition Assistance
• College Coaching
• Back-Up Care
• Enhanced Family Support
• Paid Time Off
• Up to 12 Paid Holidays
• Parental and Family Leave
• Short- and Long-Term Disability
• Disability Insurance
• Employee Stock Purchase Plan
• Employee Stock Grant
• Free Money Coaches

Pay

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.

All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Schedule

No travel required.

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• 401(k)
• Short- and Long-Term Disability Insurance
• Voluntary Accident Coverage
• Voluntary Life Insurance
• Voluntary Long-Term Care Insurance
• Commuter and Transit Programs
• Discounts on Mobile Service & Home Internet
• Pet Insurance
• Back-Up Care
• Enhanced Family Support
• Childcare Subsidy
• Tuition Assistance
• College Coaching
• Parental and Family Leave
• Short- and Long-Term Disability
• Disability Insurance
• Employee Stock Purchase Plan
• Employee Stock Grant
• Free Money Coaches