Mobile Associate, Store in Store, Bilingual, Preferred | Retail Sales
About the role
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools to educate and showcase the value of T-Mobile solutions.
Responsibilities
- Proactively engage with a broad range of customers in a highly-traffic retail environment.
- Use digital self-serve tools during customer interactions and the onboarding process.
- Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
- Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
- Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
- Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
- Partner with nearby store locations to properly/fully on-board customers.
- Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
- Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
- Be customer obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction.
- Proactively reach out to potential customers to further drive sales activity in your location.
- Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
- Perform price overrides for our specialty offers specific to National Retail.
- Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
Requirements
- A High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
Qualifications
- Coaching (Required)
- Communication (Required)
- Consultative Selling (Required)
- Customer Communications (Required)
- Customer Education (Required)
- Customer Engagement (Required)
- Customer Needs Identification (Required)
- Customer Referrals (Required)
- Customer Satisfaction Management (Required)
- Customer Service (Required)
- Leadership (Required)
- Product Knowledge (Required)
- Relationship Building (Required)
- Sales (Required)
- Sales Prospecting (Required)
- Sales Techniques (Required)
Skills
- Coaching
- Communication
- Consultative Selling
- Customer Communications
- Customer Education
- Customer Engagement
- Customer Needs Identification
- Customer Referrals
- Customer Satisfaction Management
- Customer Service
- Leadership
- Product Knowledge
- Relationship Building
- Sales
- Sales Prospecting
- Sales Techniques
Benefits
Full and part-time employees have access to the same benefits when eligible. These benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Pay
Hourly Base Pay: $18.00, plus $5.00 per hour training pay. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Additionally, every employee at T-Mobile is eligible for an Annual Stock Grant.
Schedule
Travel Required: No
Schedule
DOT Regulated: No
Schedule
Safety Sensitive Position: No
Schedule
Hourly Base Pay: $18.00, plus $5.00 per hour training pay