Mobile Associate, Bilingual | Spanish- Retail Sales

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• A High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)

Language Proficiency

Must be fluent in English and Spanish (Required)

Other Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• No Travel Required
• No DOT Regulated Position
• No Safety Sensitive Position

Pay and Benefits

• Hourly Base Pay: $19.50, plus $5.00 per hour training pay
• On-the-job training and eligibility for hourly training pay within the first 90 days working at T-Mobile
• Annualized incentive target of $18,000/year for Mobile Experts once trained
• Guaranteed $20/hour inclusive of base pay and incentives for all employees
• Access to a comprehensive benefits package including medical, dental, vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
• Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs