Associate, Retail Sales

About the role

In accordance with established procedures, policies and available tools, the successful candidate is responsible for handling inbound traffic in store and outbound calls from all Breezeline systems in a timely and professional manner. The mandate is to maximize all sales opportunities, resolve customer issues and ensure an optimal level of quality customer service.

Responsibilities

• Delivers face to face customer interaction that will entice customers to select Breezeline as their sole provider of Cable TV, Internet and phone services in a variety of retail settings including Storefronts, Pop Ups, and Special Events achieving or exceeding all sales targets.
• Actively focuses on selling, upgrading and promoting Breezeline products & services.
• Provides professional services and solutions to meet customer needs.
• Schedules and inputs order requests using the compliance tools necessary.
• Highlights the features and benefits of all Breezeline products and services by confidently demonstrating sales behaviors as trained.
• Promotes and up-sells products and services with both new and existing customers being agile to execute various sales techniques to maximize sales opportunities.
• Makes every effort to retain customers who express their wish to cancel their subscription or reduce their level of service. Is upfront in all of their dealings with customers. Is proactive, sincere and empathetic when responding to customers’ questions or issues.
• Solves billing inquiries and service discrepancies. Credits and debits customer accounts. Initiates customer refunds for all systems and submits to supervisor for approval.
• Responsible for accurate data input using prescribed applications and processes for all customers’ add move and change requests.
• Responsible for asset management: returns, exchanges, distribution of all Breezeline equipment while at the storefront.
• Actively participates in corporate initiated selling skills training as well and new procedural enhancements as part of the position requirements.
• Assists with other departmental requests as required and performs special projects as assigned.
• Assists with other storefronts in alternate locations if required.

Qualifications

• A minimum of 1-3 years of Sales and Customer service experience.
• Strong communication skills (written and verbal).
• Highly organized and detail oriented with the ability to identify, analyze, resolve and/or escalate customer inquiries or issues.
• Self-motivated with the ability to take initiative and resolve problems independently.
• Demonstrate the ability to navigate between multiple applications while continuing to engage the customer.
• Flexibility required with respect to hours of work as they may be required to work rotating schedules which include and are not limited to days/evenings/weekends/general holidays.
• Prior face to face & outbound sales experience is required.
• Must have previous experience working PCs and demonstrated navigation abilities within a Windows environment.
• Experience in google suite applications is preferred.