Mobile App Operations Associate

About the Role

As a Mobile App Operations Associate, you'll help credit union partners keep their mobile banking apps compliant, current, and running smoothly. You'll own two connected responsibilities: keeping each credit union's Apple and Google developer accounts in good standing, and managing the app update lifecycle from testing through release. You'll monitor developer accounts, guide credit unions through outstanding items step by step, test and submit app builds, respond to app store reviews, and keep every credit union's app on a consistent quarterly release schedule. Along the way, you'll build reference guides that help teammates and clients resolve recurring issues faster.

This is an entry-level role and a great fit for someone who is organized, detail-oriented, and comfortable learning new tools and platforms. No prior professional experience is required — just a strong work ethic and a customer-first mindset.

Responsibilities

• Developer Account Monitoring & Management
  • Monitor credit union developer accounts on Apple App Store Connect and Google Play Console to catch issues before they become problems
  • Provide proactive, ongoing account management so outstanding items are identified and addressed early
  • Give credit unions clear, detailed, step-by-step guidance for resolving outstanding Apple and Google account items (e.g., agreements, tax and banking information, certificates, and compliance requests)
  • Track open items through to resolution and follow up with credit union contacts as needed
  • Maintain accurate, up-to-date records of account status across all credit union clients
• App Update & Release Management
  • Run testing on app builds prior to submission to confirm they are ready for release
  • Submit builds to the Apple App Store and Google Play Store for review
  • Monitor review status and respond to reviewer feedback or rejections
  • Release approved app versions to credit union members once builds pass review
  • Maintain an update schedule that ensures every credit union app is updated at least once per quarter
  • Communicate update timelines and status updates clearly to internal teams and credit union clients
• Documentation & Process
  • Document processes, troubleshooting steps, and account requirements for common Apple/Google issues
  • Build and maintain reference guides to help credit unions and teammates resolve recurring issues faster
  • Escalate complex account or technical issues to the appropriate team when needed

Requirements

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• No prior professional experience required — this is an entry-level position
• Strong attention to detail and organizational skills; comfortable managing multiple accounts and deadlines at once
• Clear written and verbal communication skills, including the ability to explain technical steps to non-technical audiences
• Comfortable learning new software platforms and tools
• Customer-service mindset with a proactive, follow-through approach to problem-solving

Preferred Qualifications

• Familiarity with Apple App Store Connect or Google Play Console
• Exposure to mobile app testing/QA processes
• Experience using project or task-tracking tools
• Interest in financial technology or credit union services

About Us

Acquired by Evergreen Financial Technology Group (EFTG) in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge. As a core and digital software provider for credit unions, Sharetec empowers clients with modern tools for member services, lending, and an enhanced member experience.

At Sharetec, we believe in taking care of our people, both professionally and personally. We are a team of bold, powerful, and caring individuals who work closely together, whether in a hybrid setting or fully remote. We stay connected through virtual events, collaborative team experiences, and regular all-hands meetings that keep us aligned and engaged.

Benefits

• Competitive salaries
• Medical, dental, vision, life, and disability coverage
• Generous Paid Time Off (PTO)
• Paid holidays (including your birthday off!)
• $1,000 employee referral program
• 401(k) with company matching

Pay

$40,000 - $50,000 + bonus opportunity

This is a full-time, exempt position. Candidates may work remotely from anywhere in the United States, with the exception of California.