Mobile Advocate - Livingston County

Job Summary

The Mobile Advocate is a vital member of the Willow Domestic Violence Center team, providing trauma-informed advocacy, crisis intervention, and supportive services to individuals impacted by domestic violence. This role delivers client-centered case management, advocacy, and crisis support through a solution-focused, survivor-centered approach. The Mobile Advocate ensures clients receive timely, appropriate, and comprehensive assistance as they navigate and access supportive services. The ideal candidate is skilled in building rapport, coordinating community resources, and supporting clients through complex and high-stress situations. Strong communication skills, experience in case management or related services, and a commitment to survivor-centered care are essential for success in this role.

Essential Duties and Responsibilities

• Provide community-based, client-centered case management, advocacy, crisis intervention, safety planning, and domestic violence education in safe, agreed-upon off-site locations.
• Assess survivor needs, provide appropriate referrals, and facilitate appropriate connections/referrals.
• Facilitate intake and engagement processes for new community referrals.
• Develop and maintain collaborative relationships with community partners.
• Cookordinate and collaborate with internal Willow programs.
• Respond to referrals from community partners; providing timely outreach and support.
• Maintain confidentiality and perform all job duties in an ethical, trauma-informed, and culturally competent manner.

Documentation & Reporting

• Complete and maintain accurate, timely, and confidential client documentation.
• Prepare and submit timely Mobile Advocate reports and required outcome documentation while ensuring compliance with funding agency requirements, program standards, and all applicable reporting expectations.
• Submit all internal agency documentation, incident reports, referrals, and related paperwork in a timely manner.
• Submit all required documentation to funding agencies in accordance with established guidelines.
• Utilize agency software to complete timely and accurate documentation of all services provided.

HOTLINE CROSS-COVERAGE

• Respond to hotline calls when necessary:
• Provide crisis and supportive counseling/advocacy, information, referrals, and safety planning as needed over the telephone or via text, webchat or messaging in a trauma informed and solution focused manner.
• Screen and assess risk to determine survivor needs.
• Link individuals to appropriate services as needed.
• Develop safety plans with incoming callers.

Required Qualifications

• Bachelor's Degree in Social Work or related field is required, or an equivalent combination of education and experience.
• A minimum of one-year experience working with families in crisis.
• Bilingual in Spanish or ASL preferred.
• Excellent written/oral communication and computer skills (Microsoft Office suite) required.
• Position requires the ability to work well with a variety of systems, as well as maintaining discretion and confidentiality.
• Adaptable and flexible.
• Availability to work weekends and evenings as needed.
• New York State Drivers License not in jeopardy of being revoked and in compliance with agency standards.
• Access to a reliable vehicle.

Our Mission

To prevent domestic violence and champion survivor safety, justice, healing, and hope.

Our Values

• Inclusion
• Respect
• Integrity
• Excellence
• Collaboration

Other Duties

• Assist the Hotline and other programs when needed- providing crisis and supportive counseling, information, referrals, and safety planning over the telephone or in person.
• Any other duties as may be assigned.

Benefits

• $23.00/hour PLUS a generous benefits package including paid time off, and a 401k retirement plan.
• We are an Equal Opportunity Employer.

Contact Information

Name : Willow Domestic Violence Center
Online :