Mobile Account Manager

Essential Responsibilities

• Maintain active and professional relationships with partnered SNFs, ALFs, and other referral sources within the assigned region
• Conduct routine facility visits to strengthen partnerships and ensure ongoing engagement with facility leadership and staff
• Serve as the primary liaison between facilities and the practice for operational and relationship-related matters
• Promote the organization’s mission, values, and vascular care services to facility personnel

Referral Development & Education

• Support and maintain a consistent flow of patient consults and referrals within the assigned region
• Provide ongoing educational support regarding lower extremity vascular disease, wound prevention, circulation concerns, and early intervention initiatives
• Identify opportunities to expand services and strengthen referral relationships within facilities

Operational Coordination

• Act as a liaison between facilities, clinical rounding teams, scheduling departments, OBL teams, and executive leadership
• Troubleshoot and assist in resolving operational concerns involving facilities, scheduling logistics, patient coordination, communication gaps, or clinical workflow issues
• Escalate urgent concerns appropriately while maintaining professionalism and customer service standards
• Aid in coordinating communication regarding patient movement, scheduling updates, procedural preparation, and follow-up needs

Inventory & Field Support

• Assist with transporting and delivering inventory, supplies, and operational materials to clinical teams and procedural sites as needed
• Monitor field inventory needs and communicate shortages or operational concerns to leadership
• Support regional operational readiness to ensure smooth day-to-day clinical workflow

Administrative Responsibilities

• Maintain accurate communication logs, facility updates, and operational reports as requested by leadership
• Participate in team meetings, operational calls, and regional planning discussions
• Represent the organization professionally in all interactions with facilities, patients, vendors, and staff

Qualifications

• High School Diploma or equivalent required
• Prior customer service, customer support, account management, or healthcare relationship management experience preferred
• Medical administrative or healthcare operations experience preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to troubleshoot operational issues independently and professionally
• Demonstrated critical thinking and problem-solving skills
• Comfortable working in a fast-paced, mobile healthcare environment
• Ability and willingness to travel frequently throughout the assigned region
• Valid driver’s license and reliable transportation required

Preferred Attributes

• Professional, relationship-oriented demeanor
• Ability to build trust with facility leadership and healthcare staff
• Strong sense of accountability and follow-through
• Adaptability and ability to manage changing priorities
• Passion for patient-centered healthcare services

Physical Requirements

• Frequent driving and regional travel
• Ability to transport light to moderate supplies and inventory materials
• Prolonged periods of standing, walking, and operating in clinical and facility environments