Mobile Account Manager

Mobile Regional Account Manager Department: Operations / Business Development Reports To: Executive Leadership Classification: Full-Time Travel Required: Frequent regional travel to Skilled Nursing Facilities (SNFs), Assisted Living Facilities (ALFs), Office-Based Labs (OBLs), and administrative offices Position Summary The Mobile Regional Account Manager serves as a key relationship manager and operational liaison between the practice, partnered facilities, and internal clinical and administrative teams. This role is responsible for maintaining strong professional relationships with Skilled Nursing Facilities (SNFs) and Assisted Living Facilities (ALFs) throughout an assigned region while supporting a steady flow of patient referrals and consults. The Mobile Regional Account Manager plays an essential role in promoting the organization’s mission of providing patient-focused vascular care through education, communication, problem-solving, and operational support. This position requires frequent travel, strong interpersonal skills, and the ability to coordinate effectively across multiple departments in a fast-paced healthcare environment. Essential Responsibilities Facility Relationship Management Maintain active and professional relationships with partnered SNFs, ALFs, and other referral sources within the assigned regionConduct routine facility visits to strengthen partnerships and ensure ongoing engagement with facility leadership and staffServe as the primary liaison between facilities and the practice for operational and relationship-related mattersPromote the organization’s mission, values, and vascular care services to facility personnel Referral Development & Education Support and maintain a consistent flow of patient consults and referrals within the assigned regionEducate facility staff on vascular disease indicators, patient eligibility considerations, and available treatment servicesProvide ongoing educational support regarding lower extremity vascular disease, wound prevention, circulation concerns, and early intervention initiativesIdentify opportunities to expand services and strengthen referral relationships within facilities Operational Coordination Act as a liaison between facilities, clinical rounding teams, scheduling departments, Office-Based Lab (OBL) teams, and executive leadershipTroubleshoot and assist in resolving operational concerns involving facilities, scheduling logistics, patient coordination, communication gaps, or clinical workflow issuesEscalate urgent concerns appropriately while maintaining professionalism and customer service standardsAssist in coordinating communication regarding patient movement, scheduling updates, procedural preparation, and follow-up needs Inventory & Field Support Assist with transporting and delivering inventory, supplies, and operational materials to clinical teams and procedural sites as neededMonitor field inventory needs and communicate shortages or operational concerns to leadershipSupport regional operational readiness to ensure smooth day-to-day clinical workflow Administrative Responsibilities Maintain accurate communication logs, facility updates, and operational reports as requested by leadershipParticipate in team meetings, operational calls, and regional planning discussionsRepresent the organization professionally in all interactions with facilities, patients, vendors, and staff Qualifications High School Diploma or equivalent requiredPrior customer service, customer support, account management, or healthcare relationship management experience preferredMedical administrative or healthcare operations experience preferredExcellent verbal and written communication skillsStrong organizational and multitasking abilitiesAbility to troubleshoot operational issues independently and professionallyDemonstrated critical thinking and problem-solving skillsComfortable working in a fast-paced, mobile healthcare environmentAbility and willingness to travel frequently throughout the assigned regionValid driver’s license and reliable transportation required Preferred Attributes Professional, relationship-oriented demeanorAbility to build trust with facility leadership and healthcare staffStrong sense of accountability and follow-throughAdaptability and ability to manage changing prioritiesPassion for patient-centered healthcare services Physical Requirements Frequent driving and regional travelAbility to transport light to moderate supplies and inventory materialsProlonged periods of standing, walking, and operating in clinical and facility environments Work Environment This position operates within Skilled Nursing Facilities (SNFs), Assisted Living Facilities (ALFs), Office-Based Labs (OBLs), and administrative healthcare settings. The role requires regular interaction with clinical teams, facility personnel, patients, and executive leadership. #INDNCL