MOBE Health Guide

Responsibilities

• Engage the interest and ongoing participation of our participants through relationship building, assessment, value articulation, health strategy co-creation, education, and building of self-efficacy
• Conduct scheduled, telephonic appointments with our participants and utilize chat and other digital activities to engage participants throughout their health journey
• Identify and maintain the cadence of interaction appropriately for each individual participant, based on participant need and program expectations
• Prepare for your conversation with each participant and align on activities or action steps to be taken in between interactions
• Initiate participant surveys, gather health metrics and then assess and review during the guiding conversations
• Effectively use coaching techniques such as Motivational Interviewing and Appreciative Inquiry to encourage healthy lifestyle behavior change, according to MOBE’s evidence-based program
• Co-create goals with participants in areas such as physical activity, sleep habits, nutrition, stress management and emotional well-being, while helping them navigate obstacles during the journey and reinforcing success
• Schedule follow-up interactions with assigned participants and successfully manage participant caseload
• Maintain Guide role expectations and Key Performance Indicators as outlined by the Organization

Qualifications

• National Board Certified Health and Wellness Coach (NBC-HWC) credential (must have)
• Bachelor’s Degree, preferably in a health-related field (must have)
• 3+ years of telephonic health coaching experience in a high volume, fast-paced environment (must have)
• High health literacy and knowledge of chronic health conditions (must have)
• Strong telephonic conversational and written communication skills (must have)
• Demonstrated understanding and application of behavior change techniques (must have)
• Able to build and maintain personal rapport with participants (must have)
• Able to discuss others’ personal health conditions and concerns (must have)
• Able to work from secure locations and have reliable internet (must have)
• Guide operating hours are 7am CT – 8pm CT Monday – Thursday and 7am CT – 5pm CT on Fridays (must have)
• Two evening shifts, until 8pm CT each week (must have)