Health Guide

About the role

Provides high touch, customer centered support in navigating the health care system and community resources for patients with complex healthcare needs. The Health Guide possesses a passion for health, wellness, and patient advocacy, as well as acts as a liaison between patients, the health care system, and community. Establishes trust and provides support to patients through their health care journey by outreach, advocacy, support, and education to develop self-management skills. Supports a proactive, multidisciplinary team approach directed toward prevention, education and health promotion.

Responsibilities

• Documents sessions and progress via appropriate avenues
• Collaborates with providers and other resources when necessary to arrange further care
• Consults with other members of the healthcare team to solve problems and seek advice
• Maintains patient privacy and confidential patient information
• Participates in outreach/follow-up phone calls and visits
• Shares questions and concerns with appropriate resources
• Assists in the development of criteria to measure outcomes
• Assists in the analysis of data for quality improvement, interprets results, identifies limitations and barriers and recommends alternatives

Qualifications

• Bachelor's Degree required, preferably in a healthcare related field. In lieu of education, leadership may consider 4 years of applicable experience
• Experience in navigating a complex health care system (e.g., ambulatory, inpatient, etc.) as well as outside community resources and establishing relationships with key professionals in all areas
• Valid Driver's License required. Must maintain a good driving record
• Basic Life Support (BLS) may also be required based on facility needs
• Possesses a strong allegiance to Sanford Health and its guiding values, self-motivation, resiliency, ability to build trusting relationships, community service experience, and strong technology savviness

Schedule

Monday - Friday 8:00am - 5:00pm, Central Time. Full time, 40 hours per week. Remote eligible for those in SD, ND, MN and IA.

Pay

$19.00 - $30.50 per hour, wage based off of experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package to maintain a healthy home-work balance
• Employee Wellness Program
• Career advancement opportunities
• Supportive work environment
• Family-like team culture