MN Telecounselor Associate

About the role

New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers specializing in safe, quality, best‑in‑class care for individuals living with Opioid Use Disorder (OUD). Operating in over 70 treatment centers across multiple states, the organization provides medication‑assisted treatment, counseling, support, and care management, treating the whole person and addressing underlying causes of OUD. New Season operates nationally recognized and accredited methadone treatment centers dedicated to helping individuals with prescription drug abuse and/or opiate addiction regain control of their lives, treating patients with dignity and respect.

Responsibilities

• Provide individual counseling services via a HIPAA‑compliant, synchronous video platform to patients within New Season's clinics across the United States.
• Work within a multidisciplinary treatment team (Medical Director, Program Director, Treatment Services Coordinator, Counselors, Nurses) to identify and meet clinical needs and assist overall well‑being.
• Complete all patient, program, and state‑related clinical documentation.
• Perform individual counseling with assigned patients via synchronous video communication.
• Educate patients in all aspects of treatment, corresponding health issues, and steps to recovery.
• Maintain a performance standard of 50% of hours worked spent in direct one‑on‑one patient contact each month.
• Complete patient telecounseling screening, psychosocials, DAP notes, individualized treatment plan, reassessments, and all other program‑related documentation within required time frames.
• May work with patients to complete intake, admission, discharge, and transfer paperwork.
• Document patient progress and complete organization and state‑mandated forms in the identified electronic health record and any other required systems.
• Maintain file compliance per policy and procedure; complete timely corrections to any documents or files found out of compliance.
• Identify any clinical/case management needs and work to address those needs.
• Establish and maintain communication with assigned clinic leadership and support staff; respond to all emails within one business day and maintain a live updated shared calendar for patient scheduling.
• Report patient abuse, neglect, and exploitation as required.
• Report patient grievances as required.
• Coordinate Urine Drug Screens with clinic liaisons and complete any required documentation.
• Ensure reading and understanding of General, program, and state‑specific Policy and Procedures Manuals.
• Ensure compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).
• Obtain and maintain proper licensure and/or certification according to specific state requirements and program needs.
• Actively participate in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy, and any other agency site visits as dictated by state laws or regulations.
• Participate in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Actively participate in both individual and group supervisions as scheduled.
• Ensure compliance with local, State, Federal, and Colonial Management Group, LP rules, regulations, and policies.
• Always act in the best interests of the program and company; honor, support, and protect proprietary data and rights of the company.
• Perform other tasks as assigned by clinic, region, or corporate leadership.

Requirements

• Master's degree in a Human Services‑related field.
• Current Florida Registered Mental Health Counselor Intern under active supervision with ability to obtain unrestricted Florida licensure within 2 years of hire.
• At least 1 year of counseling experience.
• Knowledge and experience in Substance Abuse and/or Telecounseling Services preferred.
• Must meet Minnesota LADC requirement (Job Or