MMSD Field Services Consultant

About the role

The Opportunity: We’re looking for someone to join our team as an MMSD Field Service Consultant. In this role, you will focus on compensation-related administration, maintenance, communication, and operational support activities that help serve our MMSD distribution relationships, as well as other activities that support the third-party distribution model.

Responsibilities

• Develop a strong understanding of MMSD’s third-party distribution hierarchy, including the different entity structures and broker relationships supported across the channel.
• Work towards developing expertise in MMSD compensation models, rate structures, and operational workflows to support related administration and service needs.
• Act as a liaison with internal business partners to provide compensation-related support for producers and entities across MMSD distribution relationships.
• Collaborate with internal business partners to successfully coordinate and communicate updates related to your work with impacted internal teams and external distribution partners.
• Support projects and initiatives related to your work including testing and implementation activities.
• Research, analyze, and resolve questions and issues from internal stakeholders and external distribution partners, including troubleshooting operational concerns and providing clear, timely follow-up.
• Use Excel, AI tools, and other technology resources to organize, analyze, and communicate data and insights in support of business needs, large cases, and special projects.
• Identify opportunities for continuous improvement and help strengthen processes, documentation, and standards that improve accuracy, efficiency, and service delivery.

Requirements

• High school diploma
• 3+ years of insurance industry experience
• 2+ years of relationship management or customer-facing experience

Qualifications

• Bachelor’s degree
• 3+ years of experience supporting compensation administration, schedule maintenance, or commission-related processes in a distribution or financial services environment.
• Knowledge of life, disability, annuity, long-term care, hybrid insurance products, or related distribution support processes.
• Knowledge of insurance, advisor, broker-dealer, or external distribution compensation structures and related operational processes.
• Experience supporting testing, implementation readiness, or business requirements for system or product changes.
• Comfort working across teams such as Sales, Operations, Communications, Product, and Delivery to support shared outcomes.
• Demonstrated process improvement mindset, including identifying opportunities to improve documentation, workflows, and service delivery.
• Experience creating polished reporting tools, reference materials, or job aids to support business partners and end users.
• Strong analytical skills and attention to detail, with the ability to maintain accuracy across complex information, including mathematical calculations.
• Strong written and verbal communication skills, including the ability to explain complex concepts in a clear and accessible manner.
• Demonstrated ability to manage multiple priorities, work with urgency, and meet deadlines in a fast-paced environment.
• Customer service mindset with the ability to build effective working relationships across internal teams and external distribution partners.
• High degrees of ownership, initiative, and accountability.
• Ability to work independently, navigate ambiguity, and proactively seek answers and solutions.

Skills

• Excel
• AI tools

Benefits

From your first day of employment, you'll have access to a comprehensive benefits package (if scheduled for 20+ hours per week), which includes health, life, and retirement plans, along with additional perks to support your well-being.

Pay

$62,600 - $82,100

Schedule

Monday through Friday