MMS Field Service Specialist/Spec 1, Project/Program Mng

Accountabilities

• Aid MMS with Field Action execution, including customer notifications, acquiring customer acknowledgment forms, and follow-ups with customers to answer questions.
• Ensure all role-related project records are accurate and up to date.
• Support client product teams to ensure the successful completion of their remediation projects.
• Facilitate, coordinate, and supervise day-to-day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract.
• Create and use project plans for assigned projects, which include clear milestones and assignment of project task responsibilities.
• Manage the scope of the project, including customer priorities.
• Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution.
• Properly manage / escalate project issues or risks.
• Manage customer expectations of product and services.
• Display effective communication skills, both verbally and in writing, with customers, project teams, and leadership.
• Lead project teams and act as an effective team leader for all matrixed staff.
• Accurately forecast current and future quarter revenue for each assigned projects.
• Utilize governance tools (scope document, project status reports, risk and change logs, tollgates, etc.) for all assigned projects, to effectively manage all projects.
• Provide constructive performance appraisal input through peer review process.
• Show knowledge of industry-recognized project management methodologies.
• Comply with forecasting and backlog management processes.
• Effectively work across multiple departments (e.g., TSC, Sales, Finance).
• Show the professional and soft skills necessary to be an effective project manager.

Requirements

Mid-Level experience is required.

Skills

Knowledge of industry-recognized project management methodologies is preferred.

Benefits

N/A

Pay

N/A

Schedule

N/A