Field Service Technician (Minnesota)

About Us

Machine Solutions is the premier provider of advanced equipment and services for the medical device, biopharmaceutical, and blood- and plasma-collection industries. We support our customers' needs and growth by delivering quality and value through a wide breadth of products. Machine Solutions provides proprietary mechanical solutions to a variety of complex process, testing and device design challenges. Our equipment has become the industry standard for stent crimping, balloon catheter pleating and folding, catheter braiding and medical device manufacturing applications. As a pioneer in radio frequency technology, the company has continued to develop advancing technology for thermal forming, molding and welding plastic for medical manufacturing, biopharmaceutical, and blood- and plasma-processing applications. Our experienced team of engineers has been instrumental in automating manual processes that enable our customers to increase production volumes and profit margins, and we believe in providing a superior customer experience by designating resources to a dedicated aftermarket team that is always ready to provide technical service and process support.

Job Description

• Drive Innovation. Solve Complex Challenges. Support Customers Worldwide.

  • Lead equipment installations, upgrades, and preventive maintenance
  • Troubleshoot mechanical, electrical, pneumatic, and software issues
  • Deliver onsite and remote technical support with fast response times
  • Train customers on equipment operation and best practices
  • Manage service cases from assignment through resolution
  • Maintain detailed service documentation and reports
  • Collaborate cross-functionally to improve product quality and performance
  • Support customer visits, testing (FAT), and lab activities

Why Join Us?

• 50%+ travel (including international opportunities)
• Work with cutting-edge automation and engineering technology
• Career growth through advanced technical training
• Collaborative culture with Engineering, Quality, and Operations teams
• Opportunity to mentor junior technicians and lead field projects

What You’ll Do

• Lead equipment installations, upgrades, and preventive maintenance
• Troubleshoot mechanical, electrical, pneumatic, and software issues
• Deliver onsite and remote technical support with fast response times
• Train customers on equipment operation and best practices
• Manage service cases from assignment through resolution
• Maintain detailed service documentation and reports
• Collaborate cross-functionally to improve product quality and performance
• Support customer visits, testing (FAT), and lab activities

Key Requirements

• Valid driver’s license & ability to travel internationally
• Passport eligibility (no restrictions)
• Ability to lift up to 40 lbs and work in industrial environments