Field Services Specialist - Minneapolis, MN

Responsibilities

• Deliver exceptional customer service by providing on-site support and technical expertise to Lutron clients, ensuring a seamless experience throughout the system lifecycle.
• Master the commissioning, troubleshooting, and repair of all Lutron Commercial Systems, adhering to established field service protocols and best practices.
• Cook up and manage site visits with contractors, facility managers, and other stakeholders to ensure accurate and efficient system installation and integration.
• Operate independently across diverse commercial job sites, adapting to fast-paced environments and shifting priorities with professionalism and agility.
• Support the full lifecycle of Lutron products, including diagnostics, repairs, user training, and system upgrades to maximize performance and customer satisfaction.
• Act as a subject matter expert for legacy systems and products, providing knowledgeable support and guidance to clients and internal teams.
• Collaborate cross-functionally with engineering, sales, and support teams to enhance service delivery, resolve issues, and drive continuous improvement in customer experience.

Qualifications

• A high school diploma or GED equivalent required.
• 5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience required.
• Proficiency in computer operation skills including file management, Outlook/Teams and other interpersonal communications software, web navigation, and Microsoft-based productivity software required; Computer networking experience preferred.
• Experience with troubleshooting electrical systems required.
• Proven customer service skills including the ability to professionally interface while working on a jobsite with a wide range of customers (contractors, specifiers, etc.) required.
• Willingness to travel 30% of the time required.
• Valid driver’s license required.
• Bi-lingual (English/Spanish) preferred.

Starting Pay

Starting pay: $68,000/yr to $73,000/yr plus overtime, bonus, and car allowance.

Benefits

• Lutron's employee benefits include 401k match, health, dental, life insurance, paid vacation (amount based on tenure with the company), flexible spending accounts, and tuition reimbursement programs.

About the Role

Lutron Services Co., Inc. is a subsidiary of Lutron Electronics. Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.

Schedule

Lutron Services Co., Inc. offers a flexible schedule to accommodate the needs of the field service specialist.

Pay

Lutron Services Co., Inc. offers a competitive starting salary of $68,000 to $73,000 per year, plus overtime, bonuses, and a car allowance.