Mitigation Technician

Key Responsibilities

• Perform water damage mitigation and restoration services.
• Communicate effectively with customers to ensure satisfaction.
• Conduct basic maintenance of equipment and vehicles.
• Inspect completed work and ensure quality standards are met.
• Complete technician’s daily log and necessary documentation.
• Maintain the appearance and inventory of company vehicles and supplies.
• Determine the sequence of steps to be taken when delivering the company’s services at the customer’s property.
• Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors or Managers.

Qualifications

• A high school diploma or GED.
• One or more years of experience in water damage restoration (preferred).
• A valid driver’s license with a clean driving record.
• Certification in Water Mitigation or Mold Remediation (or willingness to get certified).
• Basic proficiency with computers, email, and mobile devices for reporting and documentation.
• Basic English reading and writing skills required.
• Good mathematical skills to determine appropriate equipment and techniques.
• Water Damage Restoration Technician: 1 year (Preferred)
• Basic knowledge of water, fire, and mold damage mitigation principles.
• Ability to operate mitigation equipment safely and effectively.
• Physical ability to perform manual labor, including lifting up to 50 pounds, standing for extended periods, and working in confined spaces.

Core Competencies

• Oral Communication: Clear and respectful communication with customers and superiors. Ability to respond effectively to customer needs.
• Planning & Organizing: Ability to prioritize tasks and pay attention to detail.
• Technical Skills: Adequately trained and certified to perform water mitigation services.
• Quality: Strong attention to detail to ensure the highest quality of work.
• Written Communication: Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.
• Planning & Organizing: Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities and pays attention to details.

Benefits

• Opportunity to contribute to 401K
• Dental & Vision insurance
• Health insurance
• Paid time off
• Professional development assistance