Mitigation Technician

About the role

As a Mitigation Technician, you are a vital part of our emergency response team. You'll assist in mitigation efforts in the field, support Lead Technician on-site, and ensure that emergency services are executed with urgency, professionalism, and technical excellence. This role requires strong work ethic, willingness to learn, and a commitment to high-quality outcomes.

This is a field-based, fast-response role based out of one of our branch locations. You will report directly to the Branch Manager and coordinate closely with Leader Mitigation Technicians and Emergency Service Coordinator.

Responsibilities

• Respond on-site to water, mold, and storm damage emergencies
• Perform mitigation services including demo, extraction, drying, and cleanup under supervision
• Set up and monitor drying equipment (air movers, dehumidifiers, etc.)
• Follow IICRC standards and job-specific instructions from the Lead Technician
• Assist with moisture readings, drying logs, and daily job tasks
• Maintain PPE use, safety standards, and jobsite cleanliness at all times
• Load/unload trucks and organize tools, materials, and supplies
• Maintain cleanliness and readiness of vehicles and equipment
• Support in taking before/after photos, ITEL samples, and completing work authorizations
• Execute assigned tasks with accuracy, speed, and professionalism
• Conduct daily job site walk-throughs and quality checks
• Maintain job site readiness, vehicle organization, and equipment tracking
• Communicate with ESC on job progress, resource needs, and field updates
• Support coordination with the Emergency Service Coordinator for estimate support
• Learn to operate software platforms like DASH, MICA, and Moisture Mapper
• Upload jobsite photos, notes, and readings as directed
• Assist in keeping digital records audit-ready and aligned with carrier expectations
• Serve as the main point of contact for customers on-site
• Set clear expectations, answer questions, and resolve concerns professionally
• Ensure work authorizations, COS forms, and other documents are signed and submitted
• Support the Lead Technician in setting expectations and maintaining communication
• Always represent Merit with professionalism and empathy
• Complete IICRC WRT & ASD certification (company-supported) within the first year
• Attend jobsite training and team sessions to build technical knowledge
• Show initiative, ask questions, and take pride in the work being done
• Grow toward becoming a Lead Mitigation Technician through performance and commitment

Requirements

• Entry-level or 6-12 months experience in construction, labor, or restoration
• IICRC WRT & ASD certification (preferred) or willingness to earn it within 12 months
• Experienced with drying equipment, moisture meters, and mitigation best practices
• Excellent communicator with the ability to lead, train, and inspire others
• Physically capable of lifting 50+ lbs., climbing ladders, and working in confined spaces
• Valid driver's license with clean driving record
• Available for rotating on-call shifts, including nights and weekends

Pay

$20 to $32 an hour, based on experience

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance