Mitigation Project Manager

About the role

As a Mitigation Project Manager, you will take ownership of emergency restoration projects for families and businesses affected by fire, water, mold, wind, and storm damage. You are not only responsible for securing and scoping the work — you lead the entire project lifecycle, from initial inspection through final walkthrough, ensuring jobs are completed on time, within budget, and in accordance with company standards.

Responsibilities

• Inspect losses and determine accurate scopes of mitigation services and associated costs
• Prepare detailed and profitable estimates for fire, water, wind, vandalism, and related restoration losses
• Manage approximately $1M+ in annual project volume
• Reach agreement with insurance adjusters and/or clients on scope and pricing
• Clearly define project expectations, including scope inclusions/exclusions and finished results
• Obtain signed contracts and close restoration-related sales
• Develop production budgets and pre-plan jobs for efficient execution
• Cook up daily production needs with the Project Coordinator
• Relay scope of work to Crew Chiefs and Technicians and remain available for field support
• Oversee all production on assigned projects to ensure quality control and scope completion
• Conduct final walkthroughs with Crew Chiefs to ensure client satisfaction
• Complete change orders, supplemental billings, and open item billings as needed
• Accurately track equipment and materials used on jobs
• Analyze project profitability upon completion to assess estimate accuracy
• Maintain weekly estimates-in-progress reporting
• Attend weekly update meetings with A/R and management
• Ensure daily documentation within PSA, including detailed file notes
• Follow all company policies and job workflow procedures
• Provide oversight, accountability, and coaching to Restoration Technicians
• Assist in recruiting and developing mitigation personnel

Requirements

• Strong experience in restoration, mitigation, or related construction field
• Proven ability to scope losses and write accurate estimates
• Strong understanding of insurance restoration processes
• Demonstrated leadership and project management experience
• Strong communication, negotiation, and organizational skills
• Ability to multitask and manage multiple active projects
• Ability to maintain IICRC Water (WRT) certification
• Willingness to obtain additional certifications (Mold, Fire, OSHA, Biohazard, etc.)
• Willingness to participate in On-Call rotation
• Adequate driving record
• Proficiency with job management software and Microsoft Teams
• Team-oriented mindset with a positive, solution-focused attitude

Preferred

• ASD certification
• Xactimate proficiency
• Experience managing $1M+ in annual restoration volume
• Experience training or mentoring team members