Mitigation Project Manager

About the role

We are seeking a Mitigation Manager to lead our team in delivering high-quality restoration services. This position offers competitive compensation, comprehensive benefits, and opportunities for professional growth.

Responsibilities

• Oversee and lead the Mitigation division
• Meet or exceed departmental quality targets and improve customer experience
• Lead continuous process improvements, implement state-of-the-art technology, and develop business strategies
• Maintain a skilled mitigation team by equipping them with tools/resources, supporting service divisions, and identifying staffing needs
• Partner with Project Managers to schedule laborers, address site issues, and ensure team support
• Train mitigation staff to meet division targets for quality, profitability, and customer satisfaction
• Develop staff to achieve career goals and prepare for higher-level positions
• Schedule jobs, maintain efficiency, and manage mitigation reporting
• Perform mitigation and remediation work as needed, prepare job contracts, and review job costing

Requirements

• High School Diploma/GED required, higher education preferred
• 5+ years of mitigation experience
• 2+ years of experience leading a team
• Experience with Mitigation and Remediation projects - Water, Fire, Mold
• Knowledge of insurance restoration preferred
• IICRC or other Restoration Certifications highly preferred - WRT, FSRT, AMRT, ASD, OCT, CPT, HST, TCST, CCT, UFT, CRT
• Excellent relationship building/maintenance skills
• Knowledge of restoration processes and procedures
• Able to multi-task, work under pressure, and meet deadlines
• Valid driver's license required due to business travel
• Reliable, dependable, and drug-free

Qualifications

• Highly organized and detail-oriented
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite

Skills

• Leadership
• Team Management
• Project Management
• Customer Service
• Technical Proficiency

Benefits

• Medical, Dental, Vision, Life, Short-Term Disability, and Various Supplemental Policies
• 401K Retirement Plans with Employer Match
• Accrued annual Vacation and Sick Time
• Supplied company vehicle, computer, cellphone, and other necessary equipment

Pay

Competitive annual salary with departmental commission incentives paid out quarterly

Schedule

Regular hours Monday to Friday, including an on-call rotation

Location

Austin, TX

The Company

Guarantee Restoration Services (GRS) is an established and growing company specializing in home and business restoration after traumatic events like hurricanes, fires, water leaks, mold, etc. Our team is dedicated to providing immediate assistance to those in need.