Mitigation Lead Technician

Benefits

• 401(k) matching
• Dental insurance
• Health insurance

What You'll Do

• Lead mitigation crews on residential and commercial restoration projects.
• Retrieve work orders and ensure trucks are stocked with the proper equipment and materials.
• Perform water extraction, demolition, structural drying, and other mitigation services.
• Maintain quality control on every project and ensure company standards are met.
• Explain the restoration process and next steps to homeowners and commercial clients.
• Communicate professionally with insurance adjusters, property managers, and customers.
• Obtain customer approvals, signatures, and collect payments when required.
• Train and mentor technicians while promoting teamwork and accountability.
• Ensure all safety procedures and company policies are followed on every job.
• Communicate daily job progress and any customer concerns with office staff and management.
• Aid in emergency after-hours response as part of the on-call rotation.

Qualifications

• High school diploma or GED.
• Valid driver's license with a clean driving record.
• Previous experience in water, fire, mold, or disaster restoration.
• Leadership or crew management experience preferred.
• Strong customer service and communication skills.
• Comfortable using tablets and mobile software for documentation.
• Ability to prioritize multiple tasks and meet deadlines.
• Strong attention to detail and problem-solving abilities.
• Experience with Xactimate is a plus but not required.

Preferred Certifications

• IICRC WRT – Water Damage Restoration Technician
• IICRC ASD – Applied Structural Drying
• IICRC FSRT – Fire & Smoke Restoration Technician
• IICRC OCT – Odor Control Technician

Physical Requirements

• Frequently lift and move up to 70 pounds.
• Stand, walk, bend, squat, crawl, climb ladders, and work in confined spaces.
• Work in residential, commercial, and outdoor environments in varying weather conditions.
• Wear personal protective equipment, including respirators, when required.
• Respond to emergency situations during evenings, weekends, and holidays as needed.

Pay and Schedule

• Competitive pay based on experience.
• Overtime opportunities.
• Paid training and professional development.
• Career advancement opportunities.
• Company vehicles for qualified positions.
• Health benefits.
• Paid vacation and holidays.

Schedule

• Work in residential, commercial, and outdoor environments in varying weather conditions.
• Respond to emergency situations during evenings, weekends, and holidays as needed.