Mitigation Lead Technician

Mitigation Lead Technician

Lead mitigation crews on residential and commercial restoration projects.

Retrieve work orders and ensure trucks are stocked with the proper equipment and materials.

Perform water extraction, demolition, structural drying, and other mitigation services.

Maintain quality control on every project and ensure company standards are met.

Explain the restoration process and next steps to homeowners and commercial clients.

Communicate professionally with insurance adjusters, property managers, and customers.

Obtain customer approvals, signatures, and collect payments when required.

Train and mentor technicians while promoting teamwork and accountability.

Ensure all safety procedures and company policies are followed on every job.

Communicate daily job progress and any customer concerns with office staff and management.

Assist with emergency after-hours response as part of the on-call rotation.

Requirements

• High school diploma or GED.
• Valid driver's license with a clean driving record.
• Previous experience in water, fire, mold, or disaster restoration.
• Leadership or crew management experience preferred.
• Strong customer service and communication skills.
• Comfortable using tablets and mobile software for documentation.
• Able to prioritize multiple tasks and meet deadlines.
• Strong attention to detail and problem-solving abilities.
• Experience with Xactimate is a plus but not required.
• IICRC WRT – Water Damage Restoration Technician
• IICRC ASD – Applied Structural Drying
• IICRC FSRT – Fire & Smoke Restoration Technician
• IICRC OCT – Odor Control Technician

Benefits

• Competitive pay based on experience.
• Overtime opportunities.
• Paid training and professional development.
• Career advancement opportunities.
• Company vehicles for qualified positions.
• Health benefits.
• Paid vacation and holidays.
• Supportive team environment.
• Opportunity to earn additional certifications.

Pay

Competitive pay based on experience.

Schedule

Frequent lifting and moving up to 70 pounds.

Standing, walking, bending, squatting, crawling, climbing ladders, and working in confined spaces.

Working in residential, commercial, and outdoor environments in varying weather conditions.

Wearing personal protective equipment, including respirators, when required.

Responding to emergency situations during evenings, weekends, and holidays as needed.