Mitel/Clearspan Engineer

About the role

The Telecom Engineer is responsible for the design, implementation, administration, and support of enterprise telecommunications systems, with a primary focus on Mitel and Clearspan platforms. This role provides technical leadership for voice, collaboration, contact center, SIP, and unified communications services. The ideal candidate will have experience managing cloud and on‑premises voice environments and troubleshooting complex telecommunications issues. Location: Oklahoma City, Oklahoma (Partial Remote).

Responsibilities

• Administer, configure, maintain, and support Mitel and Clearspan voice platforms.
• Manage user provisioning, call routing, dial plans, hunt groups, auto attendants, and unified communications services.
• Perform platform upgrades, patches, and system enhancements.
• Provide Tier 2 and Tier 3 support for telecom‑related incidents and service requests.
• Troubleshoot voice quality issues, call failures, SIP signaling issues, and network connectivity problems.
• Design and implement voice solutions supporting organizational growth.
• Collaborate with network teams to ensure QoS, VLAN, and firewall configurations support voice services.
• Ensure telecom systems comply with organizational security standards.
• Lead or participate in telecommunications deployments, migrations, and modernization initiatives.

Requirements

Education: Bachelor's degree in Information Technology, Telecommunications, Engineering, or a related field, or equivalent work experience.

Experience: 3+ years of experience supporting enterprise telecommunications systems.

Qualifications

Preferred: 5+ years of telecommunications engineering experience. Experience with Mitel MiVoice Business, Mitel MiCollab, Clearspan UC Platform, AudioCodes/Ribbon SBCs, or Microsoft Teams Direct Routing. Knowledge of cloud telecommunications and UCaaS solutions. Relevant certifications in Mitel, networking, cloud, or telecommunications technologies.

Skills

• Hands‑on experience administering Mitel and/or Clearspan voice platforms
• Strong understanding of SIP Protocol
• VoIP Technologies
• Unified Communications
• Session Border Controllers (SBCs)
• SIP Trunking
• QoS

Benefits

• Medical, dental, vision, life, disability, and other insurance plans (optional layer of financial protection)
• ESPP (employee stock purchase program)
• 401K program with company match after 12 months tenure
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On‑demand training program
• Access to certification prep and library of technical and leadership courses/books/seminars after 6+ months tenure
• Certification discounts and other perks to associations including CompTIA and IIBA
• Dedicated customer service team for consultants
• Certified Career Coach