MIT/WinClient Technician

Daily Responsibilities

• Troubleshoot and repair factory computing hardware and software issues on WinClient systems and ROC workstations.
• Perform system-level, module-level, and component-level diagnostics.
• Support Windows-based imaging, configuration, and deployment.
• Interface with IT Networks, Windows teams, GOS Service Desk, and PI to resolve complex issues.
• Auxiliary in parts management (ordering, stocking, forecasting, and disposal of used equipment).
• Provide timely updates and maintain strong communication with customers and technical teams.
• Prioritize and manage multiple factory support tasks simultaneously.
• Maintain required documentation for repairs, replacements, and equipment tracking.
• Support factory sustaining activities and project-based assignments.
• Work in a cleanroom environment as needed.

Requirements

• 3–5 years of hands-on technical support experience.
• Experience with Windows imaging and deployment.
• Intermediate-level Windows OS troubleshooting skills (Windows 7, 8, and 10).
• Ability to lift up to 35 lbs. independently.
• Ability to stand, walk, sit, crawl, or kneel for extended periods.
• Strong customer service orientation and excellent verbal/written communication skills.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).
• Cleanroom experience preferred.

Qualifications

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.