MIT COOP at the Stratton Student Center - Supervisor- Store Operations (Part-time) CC-D1-D1, CC-D2-D2, CC-D3-D3, CC-D4-D4, CC-D5-D5, CC-D7-D7, CC-D9-D9

Overview

Barnes & Noble College is seeking a part-time Operations Supervisor to work varying or set schedules on a weekly basis year round. The Supervisor will assist the management team, oversee team members, and provide outstanding customer service.

Responsibilities

• Coach and model exceptional customer service on the sales floor.
• Train and oversee team members in one or more departments.
• Provide daily support, direction, and guidance to customers and team members.
• Resolve customer issues and complaints, escalating problems to management when necessary.
• Aid in the daily operation of the store, assisting with assignments and direction to team members.
• Process sales transactions involving cash, credit, or financial aid payments as needed.
• Perform routine housekeeping tasks such as dusting, mopping, window cleaning, vacuuming, and trash removal.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• High school diploma/GED preferred.
• Outstanding customer service skills.
• Basic reading, writing, and accounting skills.
• Excellent customer service and communication skills.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.