Mission Support Specialist (Workforce Management)

About the role

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Laredo Sector, Mission Readiness Operations, located in Laredo, TX. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

The Mission Support Specialist (Workforce Management) serves as a liaison between Mission Readiness Operations and various support offices to carry out projects, perform studies, and address technical issues or problems related to the workforce.

Responsibilities

• Assisting managers and supervisors with administrative coordination related to disciplinary and adverse actions, grievances, and changes to working conditions;
• Serving as a liaison with Human Resources and Labor-Employee Relations to support resolution of complex workforce issues;
• Assisting with implementation of policies related to workforce and position management.
• Maintaining workforce reports and updating information for agency manning documents;
• Coordinating with supervisors and staff to ensure timely completion of actions and receipt of required documentation;
• Submitting and monitoring personnel actions.
• Serving as a liaison with support offices, including Labor-Employee Relations, EEO, workers' compensation staff, and counsel, on matters with workforce implications;
• Preparing reports using internal data sources and agency automated systems to support managerial information needs.
• Performing general mission support activities, including coordinating travel and training, organizing logistical elements, analyzing non-overtime budget information, supporting procurement and acquisition actions, and serving as a point of contact for headquarters and/or sector office staff.

Requirements

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures

Qualifications

GS-09: You qualify for the GS-09 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Supporting administrative projects related to workforce management, including project planning, execution, tracking, evaluation, and process improvement.
• Researching, compiling, and analyzing data from multiple sources to support decision-making, identify trends, and provide recommendations to improve workforce operations.
• Supporting workforce management functions, including staffing, personnel actions, time and attendance, benefits coordination, workforce documentation, or position management activities.
• Maintaining and reviewing official workforce-related documentation to ensure accuracy, completeness, timeliness, and compliance with applicable policies and procedures.
• Coordinating with supervisors, managers, Human Resources, and other support offices to monitor personnel actions, resolve administrative issues, and support workforce-related projects.

OR Education Substitution: Successful completion of a master's degree, two full years of graduate education leading to such a degree, or a J.D. or LL.B may substitute for the experience required at this level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Leading or coordinating multiple administrative projects related to workforce management, with accountability for project outcomes and ensuring all deliverables meet established standards.
• Identifying, analyzing, and resolving a wide range of multifaceted problems relevant to workforce management and workers' compensation, utilizing advanced analytical methods.
• Conducting advanced data analysis from diverse sources to identify trends, patterns, and develop actionable recommendations for process improvement and compliance.
• Preparing and presenting comprehensive reports, briefings, and correspondence for senior management or external stakeholders, ensuring clarity, accuracy, and relevance.

OR Education Substitution: A Ph.D. or an equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree or an LL.M. degree from an accredited college or university may substitute for experience required at this level.

Skills

No specific skills are mentioned in the job posting.

Pay

This position starts at a salary of $64,111.00 (GS-09, Step 1) to $100,844.00 (GS-11, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area.