Mission Support Specialist
Virtualitics · Richmond, VA · 1 mo ago
HybridFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content.
We must not repeat job title. Must not include Job ID etc. Remove boilerplate.
We need to preserve all substantive info.
Let's parse the posting.
First paragraph: About Virtualitics (company description). That could be "About the role"? Actually "About the role" heading is for description of role? Usually "About the role" is a short summary. The posting includes "About Virtualitics" describing company. Could treat as "About the role"? But they said use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading and include description of role and maybe company overview. However they said do NOT repeat the job title as a heading. So we can have About the role with content: description of Virtualitics and mission.
Then "What You Will Be Doing" is responsibilities. So Responsibilities heading with list of duties.
Then "What We Are Looking For" is requirements (experience). Could be Requirements heading.
Then "What Are Our Preferred Requirements" could be Qualifications heading (preferred). Or maybe Qualifications.
Then "What Are Some Valued Skills" could be Skills heading.
Then "What We Offer You" could be Benefits heading (compensation, benefits). Also includes "We offer highly competitive compensation, meaningful equity participation, and fully paid medical, dental, and vision coverage...". Also "unlimited PTO and flexible work arrangements". Also mention remote flexibility etc. Also mention AI tools usage (maybe not needed). So Benefits section.
Pay: Not explicitly stated (no salary). So we should NOT include Pay section because no specific pay info.
Schedule: Not explicitly stated (full time onsite or hybrid; must be willing to relocate or travel). That's schedule info? It mentions location and work arrangement. Could be Schedule section? The instruction: include a section ONLY when posting has real, specific content for it. The posting says "Location: Full time onsite or hybrid at assigned customer location; must be willing to relocate or travel as mission requires - Fort Gregg-Adams/Richmond, VA". That's about location and work arrangement, not exactly schedule (hours). Might be considered Schedule? But they gave example headings: Pay, Schedule. Since we have info about full time onsite or hybrid, we could put that under Schedule. However they said never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does state location and work arrangement, which could be considered schedule. I'd include Schedule heading with that info.
But also there is mention of "Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required)" which is a requirement.
We need to preserve all substantive info.
Let's extract content.
Company description: "Virtualitics is the category leader in AI-native readiness applications for defense, government, and critical infrastructure. Founded on a decade of Caltech research in partnership with NASA/JPL, we are led by scientists, strategists, and servicemembers united by a single mission: to solve the world’s most complex, mission-critical challenges with AI. Our Readiness AI solutions deliver operational certainty — giving leaders and operators a clear picture of what’s ready, what’s at risk, and what to do next. By identifying risks early, diagnosing root causes, and recommending prioritized actions with transparent, explainable AI, we help organizations move from data complexity to decision advantage. Behind that impact is relentless innovation. Inventors at heart, we hold 15+ U.S. patents and are leading the shift toward agent-driven readiness. But what truly sets us apart is our culture — relentless about results, grounded in transparency, and driven by compassion for the mission and the people it serves. If you’re motivated by impact, inspired by technical depth, and ready to build AI that performs where it matters most — you’ll find your mission here."
That's About Virtualitics.
Location line: "Location: Full time onsite or hybrid at assigned customer location; must be willing to relocate or travel as mission requires - Fort Gregg-Adams/Richmond, VA". Also note: "This position will work on Army projects related to the Department of War and/or the Intelligence Community. You must be authorized to work in the US without sponsorship with the ability to obtain a security clearance, which is issued by the U.S. government. U.S. citizenship is required by the DoW and IC for security clearance. Secret clearance required, TS-SCI eligibility preferred". This could be part of Requirements or Qualifications.
Now responsibilities list (What You Will Be Doing): bullet points (actually sentences). We'll convert to
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading and include description of role and maybe company overview. However they said do NOT repeat the job title as a heading. So we can have About the role with content: description of Virtualitics and mission.
Then "What You Will Be Doing" is responsibilities. So Responsibilities heading with list of duties.
Then "What We Are Looking For" is requirements (experience). Could be Requirements heading.
Then "What Are Our Preferred Requirements" could be Qualifications heading (preferred). Or maybe Qualifications.
Then "What Are Some Valued Skills" could be Skills heading.
Then "What We Offer You" could be Benefits heading (compensation, benefits). Also includes "We offer highly competitive compensation, meaningful equity participation, and fully paid medical, dental, and vision coverage...". Also "unlimited PTO and flexible work arrangements". Also mention remote flexibility etc. Also mention AI tools usage (maybe not needed). So Benefits section.
Pay: Not explicitly stated (no salary). So we should NOT include Pay section because no specific pay info.
Schedule: Not explicitly stated (full time onsite or hybrid; must be willing to relocate or travel). That's schedule info? It mentions location and work arrangement. Could be Schedule section? The instruction: include a section ONLY when posting has real, specific content for it. The posting says "Location: Full time onsite or hybrid at assigned customer location; must be willing to relocate or travel as mission requires - Fort Gregg-Adams/Richmond, VA". That's about location and work arrangement, not exactly schedule (hours). Might be considered Schedule? But they gave example headings: Pay, Schedule. Since we have info about full time onsite or hybrid, we could put that under Schedule. However they said never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does state location and work arrangement, which could be considered schedule. I'd include Schedule heading with that info.
But also there is mention of "Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required)" which is a requirement.
We need to preserve all substantive info.
Let's extract content.
Company description: "Virtualitics is the category leader in AI-native readiness applications for defense, government, and critical infrastructure. Founded on a decade of Caltech research in partnership with NASA/JPL, we are led by scientists, strategists, and servicemembers united by a single mission: to solve the world’s most complex, mission-critical challenges with AI. Our Readiness AI solutions deliver operational certainty — giving leaders and operators a clear picture of what’s ready, what’s at risk, and what to do next. By identifying risks early, diagnosing root causes, and recommending prioritized actions with transparent, explainable AI, we help organizations move from data complexity to decision advantage. Behind that impact is relentless innovation. Inventors at heart, we hold 15+ U.S. patents and are leading the shift toward agent-driven readiness. But what truly sets us apart is our culture — relentless about results, grounded in transparency, and driven by compassion for the mission and the people it serves. If you’re motivated by impact, inspired by technical depth, and ready to build AI that performs where it matters most — you’ll find your mission here."
That's About Virtualitics.
Location line: "Location: Full time onsite or hybrid at assigned customer location; must be willing to relocate or travel as mission requires - Fort Gregg-Adams/Richmond, VA". Also note: "This position will work on Army projects related to the Department of War and/or the Intelligence Community. You must be authorized to work in the US without sponsorship with the ability to obtain a security clearance, which is issued by the U.S. government. U.S. citizenship is required by the DoW and IC for security clearance. Secret clearance required, TS-SCI eligibility preferred". This could be part of Requirements or Qualifications.
Now responsibilities list (What You Will Be Doing): bullet points (actually sentences). We'll convert to - .
List:
- Serve as the embedded, forward-deployed Virtualitics representative at a customer site, owning the day-to-day relationship with end users and acting as the primary on-the-ground point of contact
- Own the operational capability at your assigned location as the technical expert responsible for ensuring the Virtualitics Readiness AI platform is delivering mission value to users every day
- Act as the customer advocate within Virtualitics by representing the customer’s needs, escalating pain points through daily touchpoints with engineering and product teams, and ensuring a positive customer experience
- Deliver hands-on training and enablement as the subject matter expert for customer mission integration, working alongside mission teams in a variety of formats
- Coordinate on-site technical operations with Virtualitics data science and AI teams (both on-site and remote) for platform data insight capabilities
- Collect, analyze, and report customer feedback and ground truth; as the most forward-deployed representative of Virtualitics, you observe what’s working and what’s not and ensure that information flows back to the company
- Manage the team’s physical presence at the customer site: office space, equipment readiness, logistics, scheduling, and resource coordination
- Support classified engagements with customers and potential customers as required
- Drive adoption of Virtualitics Readiness AI solutions through persistent, relationship-driven engagement with end users
- Uphold Virtualitics’ brand, image, and values through professional conduct and consistent service delivery
- Support personnel compliance tracking including clearance status, NDA completion, CAC management, and training requirements at your assigned location
Now requirements (What We Are Looking For):
- 5+ years of experience working in or directly supporting Department of War operations
- Demonstrated technical aptitude, comfortable with data platforms, analytics tools, and translating technical capabilities into operational outcomes
- Experience operating autonomously in demanding environments with minimal supervision; this role requires the judgment and initiative of an experienced NCO or junior officer
- Strong problem-solving skills and a track record of delivering results in high-performing teams under aggressive timelines
- Excellent interpersonal and communication skills; you will engage daily with end users, senior leadership, and technical teams across all organizational levels
- Ability to work onsite at a customer location full-time or in a hybrid arrangement
- Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required)
Preferred Requirements:
- Bachelor’s degree preferred; or comparable on-the-job experience in lieu of degree
- Active TS-SCI clearance
- Prior military service as an NCO (E-5 to E-7) or junior officer (O-1 to O-3) is highly valued
Valued Skills:
- Domain expertise in one or more defense operational areas such as logistics, supply chain, intelligence, munitions, readiness, or maintenance
- Experience as a Field Service Representative, Forward Deployed Engineer, or embedded technical advisor in a defense technology company
- Familiarity with coordinating multi-disciplinary teams across classified and unclassified environments
- Experience proactively identifying risks and optimizing cross-team collaboration in fast-paced operational settings
- Comfort with operational readiness workflows including security compliance, access management, and personnel tracking
Benefits (What We Offer You):
- highly competitive compensation
- meaningful equity participation
- fully paid medical, dental, and vision coverage for you and your dependents
- unlimited PTO
- flexible work arrangements, with remote flexibility and hybrid options for team members based in the Los Angeles or Washington, DC areas.
- Also mention: "We may use artificial intelligence (AI) tools to support parts of the hiring process..." That's not a benefit; could be omitted as boilerplate? It's about hiring process; maybe we can keep but it's not a benefit. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The AI tools statement is not exactly those but could be considered hiring process info; not required to keep. Might be okay to keep but it's not a benefit. Safer to omit as it's not a benefit and not required.
Thus Benefits section includes those bullet points.
Schedule: we have location and work arrangement: "Full time onsite or hybrid at assigned customer location; must be willing to relocate or travel as mission requires - Fort Gregg-Adams/Richmond, VA". Also mention ability to work onsite full-time or hybrid arrangement (already in requirements). We'll put schedule info.
Now we need to output HTML fragment with
headings and
for prose,
- for lists.
We must not include any extra text outside HTML.
Let's structure:
About the role
Virtualitics is the category leader ... mission here.
Maybe also include location? But location could be in Schedule.
Responsibilities
- ...
...
Requirements
- 5+ years of experience working in or directly supporting Department of War operations
...
Qualifications
- Bachelor’s degree preferred; or comparable on-the-job experience in lieu of degree
- Active TS-SCI clearance
- Prior military service as an NCO (E-5 to E-7) or junior officer (O-1 to O-3) is highly valued
Skills
- Domain expertise in one or more defense operational areas such as logistics, supply chain, intelligence, munitions, readiness, or maintenance
...
Benefits
- Highly competitive compensation
- Meaningful equity participation
- Fully paid medical, dental, and vision coverage for you and your dependents
- Unlimited PTO
- Flexible work arrangements, with remote flexibility and hybrid options for team members based in the Los Angeles or Washington, DC areas
Schedule
Full time onsite or hybrid at assigned customer location; must be willing to relocate or travel as mission requires (Fort Gregg-Adams/Richmond, VA).
We need to ensure we didn't miss any substantive info: The mention of "This position will work on Army projects related to the Department of War and/or the Intelligence Community. You must be authorized to work in the US without sponsorship with the ability to obtain a security clearance, which is issued by the U.S. government. U.S. citizenship is required by the DoW and IC for security clearance. Secret clearance required, TS-SCI eligibility preferred". This is part of requirements; we have Secret clearance requirement in Requirements (we included "Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required)". Also we have TS-SCI eligibility preferred; we could add that as a bullet under Requirements or Qualifications. Since it's preferred, maybe under Qualifications. We have Active TS-SCI clearance as a preferred qualification; but the posting says TS-SCI eligibility preferred (not active). We'll add a bullet under Qualifications: "TS-SCI eligibility preferred". Also we have "You must be authorized
headings and
for prose,
- for lists.
We must not include any extra text outside HTML.
Let's structure:
About the role
Virtualitics is the category leader ... mission here.
Maybe also include location? But location could be in Schedule.Responsibilities
- ... ...
Requirements
- 5+ years of experience working in or directly supporting Department of War operations ...
Qualifications
- Bachelor’s degree preferred; or comparable on-the-job experience in lieu of degree
- Active TS-SCI clearance
- Prior military service as an NCO (E-5 to E-7) or junior officer (O-1 to O-3) is highly valued
Skills
- Domain expertise in one or more defense operational areas such as logistics, supply chain, intelligence, munitions, readiness, or maintenance ...
Benefits
- Highly competitive compensation
- Meaningful equity participation
- Fully paid medical, dental, and vision coverage for you and your dependents
- Unlimited PTO
- Flexible work arrangements, with remote flexibility and hybrid options for team members based in the Los Angeles or Washington, DC areas
Schedule
Full time onsite or hybrid at assigned customer location; must be willing to relocate or travel as mission requires (Fort Gregg-Adams/Richmond, VA).
We need to ensure we didn't miss any substantive info: The mention of "This position will work on Army projects related to the Department of War and/or the Intelligence Community. You must be authorized to work in the US without sponsorship with the ability to obtain a security clearance, which is issued by the U.S. government. U.S. citizenship is required by the DoW and IC for security clearance. Secret clearance required, TS-SCI eligibility preferred". This is part of requirements; we have Secret clearance requirement in Requirements (we included "Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required)". Also we have TS-SCI eligibility preferred; we could add that as a bullet under Requirements or Qualifications. Since it's preferred, maybe under Qualifications. We have Active TS-SCI clearance as a preferred qualification; but the posting says TS-SCI eligibility preferred (not active). We'll add a bullet under Qualifications: "TS-SCI eligibility preferred". Also we have "You must be authorized