Mission Support Specialist

About the role

This position provides authoritative guidance and expert technical advice in a variety of mission support functional areas for a Field Office, large Port of Entry, or Headquarters Directorate.

Responsibilities

• Leading initiatives to streamline and improve administrative operations, ensuring alignment with organizational objectives.
• Evaluating program performance and identifying opportunities for process enhancements to increase efficiency and effectiveness.
• Supporting management by delivering data-driven insights and actionable recommendations for program improvements.
• Designing and implementing innovative solutions to address organizational challenges and optimize service delivery.
• Facilitating communication and coordination among teams to support the successful execution of mission support activities.

Requirements

You must be a U.S. Citizen to apply for this position.

Males born after 12/31/1959 must be registered with Selective Service.

Primary U.S. residency for at least three of the last five years (additional details below).

All pre-employment processes will be conducted in English.

You may be required to pass a background investigation.

CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.

Qualifications

You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Providing guidance in a variety of mission support functional areas.
• Analyzing results and recommending changes including those to current processes and/or long-standing policies.
• Participating in and making contributions to management decisions in assigned program areas.
• Assisting in developing new or modified administrative program work methods, approaches, or procedures for delivering effective services to customers.

Benefits

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Pay

The starting salary for this position is $101,375.00 (GS-12, Step 1) to $131,790.00 (GS-12, Step 10).

Schedule

Details on the schedule will be provided upon hire.