Mission Support Specialist

About Us

Neros is a defense technology company rebuilding America’s drone industrial base. We design and manufacture high-performance unmanned systems that are tested in combat, iterated at startup speed, and built at massive scale. Our team culture is fast, hands-on, and obsessed with closing the gap between design and deployment. As drones transform the character of warfare, Neros is delivering the systems the West needs to compete on the modern battlefield and deter the adversaries of democracy. We’re hiring engineers, operators, and builders who want to move fast, take on extreme ownership, and get capability into the hands of warfighters in months, not years.

Responsibilities

• Ensure the reliability, performance, and mission readiness of Neros drone systems.
• Serve as the technical bridge between products, customers, engineering, manufacturing, and business development teams by driving rapid issue resolution, providing technical support, and translating operational feedback into product improvements.
• Document, research, and respond to technical requests from customers, prospective clients, and partners, providing remote and onsite support as needed.
• Identify, triage, escalate, and manage technical issues while partnering with cross-functional teams to implement corrective actions, improve system performance, and enhance mission effectiveness.
• Conduct failure analyses, determine root causes, identify trends across deployed systems, and capture field insights to drive continuous product improvements.
• Support customer-facing demonstrations, advise internal stakeholders on technical matters, and assist the business development team.
• Occasionally represent Neros in front of customers and partners.
• Create and maintain user manuals, troubleshooting guides, and technical documentation to improve product support, operational efficiency, and customer success.

Requirements

• 2–3 years of experience in a technical support, mission support, or field operations role within the drone, robotics, aerospace, or defense industry.
• 2–3 years of experience using Zendesk or similar customer support and ticketing platforms to manage technical issues and customer communications.
• FAA Part 107 Remote Pilot Certificate strongly preferred, with practical experience operating UAS in testing, training, or customer-facing environments.
• Strong knowledge of FPV drone systems, including flight controllers, ESCs, motors, firmware, radio control systems, video transmission, batteries, and ground control equipment.
• Hands-on experience configuring, tuning, and troubleshooting FPV platforms using tools such as Betaflight, INAV, ArduPilot, PX4, or similar software.
• Demonstrated proficiency flying and maintaining FPV drones, including manual (Acro) flight.
• Excellent verbal and written communication skills with the ability to explain complex technical concepts to customers, operators, and cross-functional teams.
• Strong analytical and troubleshooting skills, with the ability to identify root causes, prioritize issues, and drive timely resolution.
• Self-motivated, adaptable, and customer-focused, with a willingness to travel, support field operations, and take ownership in a fast-paced environment.

Nice to Have

• Experience providing technical support for hardware, robotics, UAS, or other complex technical systems.
• Proficiency with customer support and collaboration tools such as Zendesk, Signal, and Microsoft 365.
• Background in FPV drone racing, cinematic FPV, military UAS operations, or other high-performance FPV applications.
• Working knowledge of RF systems, including antennas, signal propagation, and wireless communication basics.
• Hands-on electronics experience, including soldering, wiring, and basic hardware repair.
• Experience creating technical documentation, including user guides, troubleshooting procedures, knowledge base articles, and standard operating procedures.

Pay

US Salary Range $57,000 – $80,000 USD. The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are considered part of Neros' total compensation package.

The person hired will have access to information and items controlled by the International Traffic in Arms Regulation (ITAR), and, therefore, must be a "U.S. Person" or otherwise eligible to receive an export license.