Mission Support Generalist

About the role

Patriot Group International Inc. (PGI) is seeking a Mission Support Generalist to join our team in the Northern Virginia area. This position reports to the Program Manager and provides enterprise-wide support services to meet moderately complex to complex customer requirements.

Responsibilities

• Provide guidance and instruction to customers on both specific and cross-functional processes
• Adhere to established procedures and regulations to deliver high-quality support services
• Build and maintain strong working relationships across the Sponsor organization
• Resolve complex issues creatively using standard procedures and external resources as directed by Sponsor
• Prioritize and manage high volumes of sensitive information with discretion
• Interpret or facilitate interpretation of policy and regulations on behalf of customers
• Serve as a subject matter expert (SME) by applying SOPs and critical thinking to resolve non-routine issues
• Cook with OGAs to gain in-depth knowledge of relevant policies, tools, and procedures
• Process forms and authorization memos to support dynamic security-related requirements for Sponsor and OGA stakeholders

Requirements

• Must possess a high school diploma
• A minimum of four (4) years of progressively responsible administrative or customer support experience
• Applicable higher education may be substituted for up to one (1) year of work experience
• Strong attention to detail and excellent organizational skills
• Critical thinking skills to independently resolve moderate to complex issues
• Ability to analyze and interpret large data sets to identify trends and improve processes
• Proven customer service skills with a proactive approach to assisting and guiding customers
• Ability to quickly gain Sponsor-specific knowledge in assigned disciplines
• Adaptability to shifting work requirements and evolving priorities
• Ability to complete PGI application process, fingerprints, and background investigation
• Ability to pass a pre-employment drug screening and periodic random drug screening throughout the duration of employment

Qualifications

• U.S. Citizenship Required
• Minimum of a U.S. Government TS/SCI with Polygraph
• Associate or bachelor's degree preferred
• At least two (2) years of the four (4) year’s total experience supporting the Sponsor

Benefits

PGI offers an unrivaled hybrid of specialized services by combining security and risk management disciplines with a special operations and intelligence perspective. We provide the delivery of advanced IT hardware, mission-critical services, and integrated technology solutions to key branches of the U.S. government.

Pay

Compensation is commensurate with experience.

Schedule

The position requires a M-F 9A-5P schedule.

Skills

Strong interpersonal skills, solid understanding of varying protocols, ability to analyze and interpret large data sets, critical thinking skills, proven customer service skills, adaptability to shifting work requirements and evolving priorities, ability to complete PGI application process, fingerprints, and background investigation, ability to pass a pre-employment drug screening and periodic random drug screening throughout the duration of employment.

Benefits

PGI offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more.