Mission Support Generalist

About the role

Patriot Group International Inc. (PGI) is seeking a Mission Support Generalist to join our team in the Northern Virginia area. This position reports to the Program Manager and provides enterprise-wide support services to meet moderately complex to complex customer requirements.

Responsibilities

• Provide guidance and instruction to customers on both specific and cross-functional processes
• Adhere to established procedures and regulations to deliver high-quality support services
• Build and maintain strong working relationships across the Sponsor organization
• Resolve complex issues creatively using standard procedures and external resources as directed by Sponsor
• Prioritize and manage high volumes of sensitive information with discretion
• Interpret or facilitate interpretation of policy and regulations on behalf of customers
• Serve as a subject matter expert (SME) by applying SOPs and critical thinking to resolve non-routine issues
• Cook up with OGAs to gain in-depth knowledge of relevant policies, tools, and procedures
• Process forms and authorization memos to support dynamic security-related requirements for Sponsor and OGA stakeholders

Requirements

• Must possess a high school diploma
• A minimum of four (4) years of progressively responsible administrative or customer support experience
• Applicable higher education may be substituted for up to one (1) year of work experience
• Strong attention to detail and excellent organizational skills
• Critical thinking skills to independently resolve moderate to complex issues
• Ability to analyze and interpret large data sets to identify trends and improve processes
• Proven customer service skills with a proactive approach to assisting and guiding customers
• Ability to quickly gain Sponsor-specific knowledge in assigned disciplines
• Adaptability to shifting work requirements and evolving priorities
• Ability to complete PGI application process, fingerprints, and background investigation
• Ability to pass a pre-employment drug screening and periodic random drug screening throughout the duration of employment

Qualifications

• U.S. Citizenship Required
• Minimum of a U.S. Government TS/SCI with Polygraph
• Associate or bachelor's degree preferred
• At least two (2) years of the four (4) year’s total experience supporting the Sponsor preferred