Mission Support Specialist (Generalist)

U.S. Customs and Border Protection · Charleston, SC · 3 days ago

Human Resources$50k/yrFull-time

Summary

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Training and Development. Available locations include Harpers Ferry, WV; Front Royal, VA; Charleston, SC; Glynco, GA; Los Indios, TX; El Paso, TX; and Artesia, NM. You may select one location where you would be willing to work.

Duties

In this position you will serve as a Mission Support Specialist (Generalist) and plan and carry out a wide variety of mission support activities related to the missions and functions of the assigned Academy/Division within the Office of Training and Development (OTD). Major duties may include, but are not limited to:

Executing timekeeping functions to include reviewing, amending and certifying work schedules to ensure the accurate submission of timecards.
Monitoring incoming and outgoing correspondence, suspense, dates and reports for management.
Assisting with managing the academy/division property program to include ordering, receiving, inventorying, transferring, and excessing property.
Assisting with overseeing the lost, stolen, destroyed, or missing property program and assists management by performing audits and preparing, processing or extracting reports.
Conducting local records management and utilizes various databases and automated systems to prepare various property, supply, budget and other mission and administrative support reports.

Salary

This position starts at a salary of $50,460.00 (GS-07, Step 1) to $80,243.00 (GS-09, Step 10) with promotion potential to $80,243 (GS-9 Step 10). Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection.

Qualifications

GS-07 Level: You qualify if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

Collecting, assembling, and preparing various administrative reports.
Preparing, organizing, and facilitating logistics for sizeable events and ceremonies.
Coordinating with personnel at all levels of an organization to ensure that program requirements and organizational objectives are met.
Applying accepted criteria, principles, and standard methods to resolve a variety of conventional issues and problems and/or portions of broader studies that require developing detailed procedures and guidelines to supplement existing guidance.

Education Substitution for GS-07: Successful completion of one year of full-time graduate education from an accredited college or university may substitute for the experience required at this level. This education must demonstrate the knowledge, skills, and abilities necessary to do the work. Check with your school to determine how many credit hours comprise a year of graduate education. If that information is not available, use 18 semester or 27 quarter hours. OR a bachelor's degree with Superior Academic Achievement (SAA) may also substitute for the experience required. It is based on (1) class standing, (2) grade-point average (i.e., GPA 3.0 or higher of a possible 4.0, excluding pass/fail credits. Pass/fail credits cannot be more than 10% of total credits), or (3) honor society membership.

GS-09 Level: You qualify if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

Conducting research, collecting, assembling, and preparing various administrative reports for management.
Preparing briefing materials for the supervisor or other senior management officials.
Preparing, organizing, and facilitating logistics for sizeable events and ceremonies.
Coordinating with personnel at all levels of an organization to ensure that program requirements and organizational objectives are met.
Preparing reports with data from internal data sources such as agency-automated systems for regular and one-time informational needs by senior managers.

Education Substitution for GS-09: A master's degree or equivalent graduate degree, 2 full years of progressively higher-level graduate education leading to such a degree, a J.D. or an LL.B. degree from an accredited college or university may substitute for experience required at this level. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester hours or 54 quarter hours.

Combining Experience and Education: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements. Compute by first determining your total qualifying experience as a percentage of the experience required for the grade level; then determining your education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Requirements

You must be a U.S. Citizen to apply for this position.
Males born after 12/31/1959 must be registered with Selective Service.
Primary U.S. residency for at least three of the last five years (additional details below).
All pre-employment processes will be conducted in English.
You may be required to pass a background investigation.
CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
You will be joining a workforce dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. These rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.
DHS uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States.
Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU.
All new employees to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Background Investigation and Residency

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs, and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

Working for the U.S. Government as a federal civilian or as a member of the military.
A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government.
Participation in a study abroad program sponsored by a U.S. affiliated college or university.
Working as a contractor, intern, consultant or volunteer supporting the U.S. government.

Additional Information

The vacancy questionnaire includes four short, free-response essay questions. This provides an opportunity for you to highlight your dedication to public service for the hiring manager and agency leadership (or designee(s)). While your responses are not required and will not be scored, we encourage you to thoughtfully address each question. Please provide a response of 200 words or less to each question. You will be asked to certify that you are using your own words and did not use a consultant or artificial intelligence (AI) such as a large language model (LLM) like ChatGPT or Copilot.

Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs.

This response is AI-generated, for reference only.