Mission Operations Coordinator, Santa Clara, CA (Overnight Shift)
Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future.
About the role
Our team is looking for a Mission Operations Coordinator to schedule, coordinate and optimize allocation decisions across multiple operational missions and geographies to meet Nuro’s challenging goals. As a key part of the Mission Operations team you will be required to use your independent judgment on a daily basis in responding to the dynamic nature of operations.
Responsibilities
- Overall understanding of Nuro’s fleet operations and team capacities by geographies
- Coordinate a full shift of fleet operations (testing, manual data collections and documenting shift activities) across multiple geographies; use independent judgment on a daily basis to course correct and re-optimize to maximize productivity
- Translate the weekly plan into a schedule (with daily operator assignments) and ensure execution to plan; capture plan vs actual and provide insights on deviations
- Ensure procedures are followed and checklists completed consistently with proper escalation procedures as necessary
- Update and publish daily shift reports and hand off notes
- Act as customer support for commercial deliveries by interacting with merchant and customers along with supporting on-road operations and escalating issues to appropriate parties
- Execute other tasks as assigned by the manager
- Act as the initial point of escalation for troubleshooting of all technical and software related issues
- Act as the initial point of escalation for any emergency situations; handle situations with composure
- Effectively communicate with operators in the field and respond as needed
- Drive Mission Operations workflow optimization & automation efforts by working closely with the Sr. Manager of On-Road Operations and other key stakeholders
- Drive planning workflow optimization by synthesizing data and driving plan vs actual insights
- Lead certain initiatives within the team to ensure communication and alignment to processes and policies
Requirements
- 1 year of resource planning, allocation, optimization, reporting, etc. ideally in fleet management, autonomous driving and or robot operations/logistics
- Ability to implement a schedule of operating times for the assigned shift including, but not limited to, working on shift rotations
- Ability to synthesize and work with data to drive insights into operations for other teams to leverage - comfortable with sheets, data studio, Looker
- Ability to work independently to solve problems and resolve issues
- Ability to work in a fast paced dynamic environment with a willingness to help out where needed
- Exceptional interpersonal and communication skills
- Ability to remain flexible with the changing needs of the business as well as schedule changes
Preferred Qualifications
- 2+ years experience in resource planning, allocation and optimization
- 2+ years of experience in the AV/ delivery industry
- BA/BS degree or equivalent practical experience
Pay
At Nuro, your base pay is one part of your total compensation package. For this position, the reasonably expected base pay range is between $65,640 and $88,690 for the level at which this job has been scoped. Your base pay will depend