Mission IT Lead

About the role

CACI is seeking a highly motivated Mission IT Operator Lead on our team. Your organized, hands-on approach will help you stay ahead of challenges and work on a team that consistently delivers beyond expectations.

Responsibilities

• Ensuring the Mission IT team operates in accordance with all service level agreements (SLA).
• Training all incoming Mission IT personnel.
• Facilitating coordination and communication between multiple enterprise partners and multi-agency customers.
• Maintaining Mission IT documentation, to include SOPs, staff knowledge bases, and training materials.
• Working a non-standard work week, weekends, and holidays per coverage needs, to include 12-hour shiftwork in support of 24x7 operations and coordination with other MIT leads at various locations.
• Interfacing with government and partner country senior leadership, system operators and engineers at site and across the enterprise during scheduled and unscheduled events.
• Providing timely metrics information for enterprise tracking based on data collected from enterprise and legacy management systems.
• Assisting the Mission IT team with initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.
• Maintaining the Mission IT schedule for minimum manning.
• Track all appropriate accesses/admin permissions of Mission IT personnel.
• Provide impacts Mission IT may see from changes to the enterprise.

Qualifications

• Active TS/SCI Clearance. Background and Polygraph adjudicated must be within the past 4 years.
• AA Degree in a related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this program OR possess the equivalence of 3-5 years direct experience in lieu of a degree.
• Current DODI 8570.01-M IAT Level II Certification, Security+ Certification.
• Experience creating and editing items created in PowerPoint, Excel, OneNote, and Microsoft Word.
• Excellent oral and written communication skills.
• Experience in customer service and support roles.
• Understanding of ITIL service management best practices.
• Broad knowledge of high-priority systems across a multi-location enterprise.
• Basic understanding of Windows and Linux operating systems, active directory, network infrastructure, hardware components, and desktop virtualization.
• Ability to adjust to a rapidly changing environment, to include changes in technology, customer needs, and government requirements.

Preferred qualifications

• Familiarity with creation and standardization of SOP documentation.
• Experience scheduling.
• Experience working on overhead operational systems.
• System administration experience to include UNIX, Linux, and Windows platforms.
• Experience with virtualization technologies and software such as VMware.
• Knowledge and understanding of Enterprise Management Systems to include HelpNow (Service Now).
• ITILv4 or equivalent.
• Agile Certification.
• RedHat Certification.