Mission Engineer - Cincinnati

Axon · Ohio, United States · 2 wk ago

On-siteEngineeringFull-time

About the role

This role is intentionally undefined in the day-to-day. Priorities shift with agency mission tempo, operational crises, and emerging opportunities. If you need a fixed playbook to succeed, this isn't the role for you.

Responsibilities

Lifecycle Ownership: Lead end-to-end lifecycle execution across deployment, adoption, optimization, operational transformation, and ongoing success for strategic accounts
Operational Transformation: Assess customer workflows, identify operational bottlenecks before they become escalations, and recommend process improvements that drive measurable outcomes
Technical Leadership & Building: Support multi-product program delivery across hardware, software, digital evidence, AI solutions, and integrated workflows
AI & Workflow Optimization: Drive adoption of AI-powered capabilities across the Axon ecosystem through hands-on enablement and built solutions
Executive & Customer Leadership: Build trusted relationships with command staff, agency leadership, and operational stakeholders — and hold the room when it matters
Product & Market Intelligence: Capture customer insights, workflow patterns, adoption barriers, and operational challenges from the field
Growth & Expansion: Identify opportunities to deepen adoption and expand customer value based on demonstrated operational impact
Performance & Outcomes: Track and support customer success metrics, including time-to-first-production-use, depth of adoption by role and site, program health, workflow improvements, and mission outcomes
Embedded Engagement: Maintain a consistent onsite presence (approximately 3-4 days/week) to stay closely connected to agency operations and evolving needs

Requirements

Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years, though we encourage applicants with varied experience to apply)

Former law enforcement or military experience preferred, but not required

A proven drive to help mission-critical organizations adopt new technologies, transform how they operate, and deliver outcomes that matter — not passive interest, but relentless commitment to changing how teams work

Demonstrated ability to build: you have shipped working automations, integrations, AI-enabled tools, or technical solutions — "AI-assisted" is not a substitute for actually building

Comfort working across technical and operational domains, including hardware, software, networking, cloud services, AI-enabled technologies, or integrated systems

Strong communication skills, with the ability to engage effectively with both technical teams and senior stakeholders — including command staff in paramilitary, mission-critical environments

Experience supporting cross-functional programs or initiatives involving multiple stakeholders and competing priorities

Ability to understand both technical systems and the operational environments in which they are used

A thoughtful, problem-solving mindset with the ability to navigate ambiguity, identify patterns, and prioritize effectively — you thrive when the path isn't defined and the requirements change weekly

Ability to work independently with full ownership mentality while collaborating closely with Product, Engineering, Sales, Support, and Services teams

Commitment to delivering exceptional customer experiences and building trusted partnerships

Ability to obtain and maintain CJIS compliance and adhere to security standards

Qualifications

Required