Field Service Engineer I - Cincinnati, OH

About the role

The Field Service Engineer performs on-time and accurate Preventative Maintenance in various types of medical equipment. This role involves troubleshooting and performing basic repairs on assigned equipment, supporting more experienced Field Engineers, and engaging proactively with customers to drive satisfaction.

Responsibilities

• Perform timely and accurate preventative maintenance on medical equipment to ensure optimal healthcare services.
• Troubleshoot and perform basic service repairs on customer equipment.
• Assist more experienced field engineers with equipment installations and more complex repairs.
• Proactively engage with other team members to ensure appropriate solutions for customers.
• Maintain relationships with customers and ensure timely communication, resolution, and follow-up to drive customer satisfaction.
• Adhere to company policies, procedures, and hospital protocols to meet regulatory and compliance requirements, documenting all work performed daily, including debriefing and part ordering.
• Partner with customers and/or the sales team to recommend value-added services that enhance business efficiency.
• Utilize the GEHC escalation process and collaborate with regional and national support to define and implement corrective action plans to resolve customer issues.

Requirements

• Educational and Technical Requirements:
  • Associate degree in a related field or equivalent military education with 2 years of experience servicing electronic equipment.
  • High school diploma/GED with 4 years of relevant experience.
  • A graduate of the GEHC Apprentice Program.
• Technical Requirements:
  • Valid Driver’s License.
  • Experience with web applications and Microsoft suite of products.
  • Ability to lift, carry, push, and pull up to 35 lbs. unassisted, frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods.
  • Reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity.
• Qualifications:
  • Legal authorization to work in the U.S.
  • Ability to be available after hours and/or work a rotating on-call schedule including weekends.
  • Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.

Benefits

GE HealthCare offers a comprehensive benefits package, including relocation assistance, to support employees in relocating for new opportunities.

Pay

Details on pay structure are provided in the job description summary.

Schedule

Details on shift schedules are provided in the job description summary.