Field Service Engineer - Cincinnati, OH

About the role

EFI is seeking a Field Service Engineer to join our team in the Cincinnati, OH area as a telecommuter. The ideal candidate will be responsible for setting up and installing EFI industrial inkjet printers at customer sites, providing initial and ongoing customer training, and performing on-site troubleshooting and repairs.

Responsibilities

• Un-crating EFI industrial inkjet printers and related components
• Checking electrical power and compressed air
• Working with a Certified Electrician to perform initial setup and adjustment
• Thoroughly testing the printer to ensure it meets factory standards
• Providing initial and on-going formal customer operator and printer maintenance training
• Coordinating customer training based on individual needs
• Assessing customer training needs and making recommendations for additional training
• Providing periodic on-site troubleshooting and repairs for complex electrical, mechanical, or pneumatic issues
• Reporting detailed technical feedback through EFI Inkjet Case Management System (CMS)
• Traveling up to 75% of the workweek to meet customer needs

Requirements

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology
• Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations
• Demonstrated customer management skills and strong commitment to customer satisfaction
• Ability to independently manage a large service territory, including asset management (parts, tools, company information)
• Demonstrated ability to troubleshoot electrical and mechanical problems to the component level
• Demonstrated ability to provide telephone technical support and communicate effectively (telephone and email) with Product Service Engineers (Hardware and Applications)
• Working knowledge of RIPS, color theory, Microsoft Windows and Linux operating systems, and basic networking protocols
• Working knowledge of materials and chemicals used in the printing industry (highly desirable)
• In-depth knowledge of personal computers, industrial inkjet printers, large format printers, and/or presses and printing applications
• Ability to demonstrate strong mechanical aptitude, including using critical alignment tools and holding tolerances of .001"
• Frequent lifting of up to 70lbs
• Ability to work within tight spaces, crawl on hard concrete floors, and physically contort to access components

Qualifications

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology
• Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations
• Demonstrated customer management skills and strong commitment to customer satisfaction
• Ability to independently manage a large service territory, including asset management (parts, tools, company information)
• Demonstrated ability to troubleshoot electrical and mechanical problems to the component level
• Demonstrated ability to provide telephone technical support and communicate effectively (telephone and email) with Product Service Engineers (Hardware and Applications)
• Working knowledge of RIPS, color theory, Microsoft Windows and Linux operating systems, and basic networking protocols
• Working knowledge of materials and chemicals used in the printing industry (highly desirable)
• In-depth knowledge of personal computers, industrial inkjet printers, large format printers, and/or presses and printing applications
• Ability to demonstrate strong mechanical aptitude, including using critical alignment tools and holding tolerances of .001"
• Frequent lifting of up to 70lbs
• Ability to work within tight spaces, crawl on hard concrete floors, and physically contort to access components

Skills

• Technical aptitude in mechanical, digital, and electronic fields
• Customer service and management skills
• Problem-solving and troubleshooting abilities
• Technical writing and communication skills
• Knowledge of RIPS, color theory, and printing applications
• Basic computer and network knowledge

Benefits

• Telecommuting option
• Flexible scheduling
• Competitive compensation package

Pay

• $60,000 - $80,000 annually

Schedule

• Travel up to 75% of the workweek
• Occasional weekend work to meet customer needs