Mission Engineer - Seattle

Axon · Seattle, WA · 2 wk ago

Engineering$116k–$185k/yrFull-time

About the role

This isn't a relationship management role — it's an ownership role. Sharp. Adaptable. Unstoppable.

You won't wait to be asked. You'll identify what's broken before it becomes a problem, build solutions that didn't exist yesterday, and earn the kind of trust that makes you indispensable to the agency — and to Axon.

In this embedded, agency-facing role, you will serve as the primary owner of customer outcomes within a strategic account, accountable for the end-to-end lifecycle of Axon's ecosystem.

Responsibilities

Lifecycle Ownership

Lead end-to-end lifecycle execution across deployment, adoption, optimization, operational transformation, and ongoing success for strategic accounts
Serve as the primary point of accountability for customer outcomes and operational success — not a coordinator of other teams' work

Operational Transformation

Assess customer workflows, identify operational bottlenecks before they become escalations, and recommend process improvements that drive measurable outcomes
Help customers redesign how work gets done through technology, automation, and AI-enabled capabilities
Move from reactive problem-solving to proactive outcome design — arriving with a point of view, not a blank notepad

Technical Leadership & Building

Support multi-product program delivery across hardware, software, digital evidence, AI solutions, and integrated workflows
Proactively design and build AI-enabled workflow solutions within Axon's responsible innovation framework, creating compliant, reusable tools that extend platform value and improve operational outcomes
Ship working automations, integrations, and tools — not slideware. Build, prove, then generalize what works for reuse across accounts
Provide onsite technical troubleshooting and coordinate root-cause resolution across Product, Engineering, Support, and Services teams
Ensure successful integration of Axon solutions into customer environments and workflows

AI & Workflow Optimization

Drive adoption of AI-powered capabilities across the Axon ecosystem through hands-on enablement and built solutions
Proactively identify opportunities to improve efficiency, decision-making, and operational outcomes through AI-enabled workflows
Help customers understand and implement new ways of working enabled by emerging technologies — then measure whether those changes stick

Executive & Customer Leadership

Build trusted relationships with command staff, agency leadership, and operational stakeholders — and hold the room when it matters
Lead QBRs, EBRs, mission reviews, and strategic planning discussions
Help customers define success metrics and measure progress against mission objectives
Capture baseline metrics before major deployments so impact can be proven, not assumed

Product & Market Intelligence

Capture customer insights, workflow patterns, adoption barriers, and operational challenges from the field
Share field intelligence with Product and Engineering teams to influence future roadmap decisions
Contribute to reusable playbooks, best practices, and operational frameworks — turning one-off builds into scalable assets

Growth & Expansion

Identify opportunities to deepen adoption and expand customer value based on demonstrated operational impact
Partner with Sales to support long-term account strategy and expansion readiness

Performance & Outcomes

Track and support customer success metrics, including time-to-first-production-use, depth of adoption by role and site, program health, workflow improvements, and mission outcomes
Support Sales → Post-Sales onboarding and handoff, helping establish goals, success criteria, and accountability from day one

Embedded Engagement

Maintain a consistent onsite presence (approximately 3-4 days/week) to stay closely connected to agency operations and evolving needs

Requirements

Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years, though we encourage applicants with varied experience to apply)

Former law enforcement or military experience preferred, but not required

A proven drive to help mission-critical organizations adopt new technologies, transform how they operate, and deliver outcomes that matter — not passive interest, but relentless commitment to changing how teams work

Demonstrated ability to build: you have shipped working automations, integrations, AI-enabled tools, or technical solutions — "AI-assisted" is not a substitute for actually building

Comfort working across technical and operational domains, including hardware, software, networking, cloud services, AI-enabled technologies, or integrated systems

Strong communication skills, with the ability to engage effectively with both technical teams and senior stakeholders — including command staff in paramilitary, mission-critical environments

Experience supporting cross-functional programs or initiatives involving multiple stakeholders and competing priorities

Ability to understand both technical systems and the operational environments in which they are used

A thoughtful, problem-solving mindset with the ability to navigate ambiguity, identify patterns, and prioritize effectively — you thrive when the path isn't defined and the requirements change weekly

Ability to work independently with full ownership mentality while collaborating closely with Product, Engineering, Sales, Support, and Services teams

Commitment to delivering exceptional customer experiences and building trusted partnerships

Ability to obtain and maintain CJIS compliance and adhere to security standards

Qualifications

Experience in public safety, law enforcement, corrections, or other mission-critical operational environments

Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems

Experience translating field insights into reusable tools, playbooks, or product requirements

Background in forward-deployed engineering, solutions architecture, or operational transformation at scale

Skills

Sharp. Adaptable. Unstoppable.