Mission Critical Customer Engineer

About the role

We are seeking a highly skilled Mission Critical Customer Quality Engineer to join our team. This role involves delivering exceptional customer support, driving customer satisfaction, and leading proactive quality management efforts for our most critical customers and applications.

Responsibilities

• Develop a strong understanding of equipment performance, Critical To Quality (CTQ) elements and provide key functional elements that drive the customer experience.
• Facilitate and complete Root Cause Analysis work across multiple functions to ensure corrections can be made to improve component reliability and product performance.
• Utilize various tools to evaluate the effectiveness of our Mission Critical function including Gemba, management reviews, internal audits, product audits feedback from internal and external customers, warranty data, and traceability, etc.
• Work well with colleagues and produce results within a fast-paced and high-pressure atmosphere. Combine strong attention to detail with an orientation towards results/execution.
• Create, maintain, and report daily, weekly and/or monthly KPIs.
• Capable of using inspection tools and knowledgeable with manufacturing processes.
• Able to manage multiple initiatives simultaneously; able to engage cross functional team as needed.
• Facilitate supplier, reliability, and improvements back to new product and project introduction launch phases.
• Lead regular report outs to sales and quality teams regarding top issues and follow-up activities.
• Visit customer sites to conduct quality audits, support customer teams in quality-related discussions, and document findings in detailed reports that translate customer feedback and audit results into actionable improvement plans for the manufacturing plant.
• Drive continuous improvements in quality systems, processes, and procedures to enhance customer satisfaction and minimize defects.

Qualifications

• Bachelor’s degree in engineering or a related field preferred.
• 3+ years of experience in a Quality/Manufacturing Engineering role, preferably with a focus on customer-specific requirements.
• Strong knowledge of quality management systems, tools, and techniques (e.g., ISO 9001, Six Sigma, Lean Manufacturing).
• Excellent understanding of customer-specific quality standards and requirements.
• Proficient in quality assurance methodologies, including failure mode and effects analysis (FMEA), root cause analysis, and problem-solving techniques (e.g., 8D, 5 Whys).
• Experience in collaborating with cross-functional teams and managing customer relationships.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, both written and verbal, to effectively convey quality-related information to internal teams and external customers.

Benefits

Annual Base Salary Range: $75,700.00 - $135,834.99
Compensation Type: Salary
Incentive Eligible: No
Sales Commission Eligible: No
Disclaimers: Benefits may vary depending on the region, business alignment, union involvement, and employee status. Safety Sensitive Role: Yes

Thrive at Work and at Home
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations. Safety Sensitive Role: Yes

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.