Customer Quality Engineer

About the role

Gotion Inc. is seeking a dynamic Customer Quality Engineer to manage quality issues and promote continuous improvement within the company. This role involves receiving and distributing customer quality complaints, organizing cross-departmental failure analysis, and assisting in customer audits.

Responsibilities

• Evaluate and distribute customer quality complaints, establish 8D problem solving reports, and ensure closed loop completion within specified periods.
• Organize cross-departmental failure analysis to promote root cause identification and permanent action implementation.
• Develop temporary containment measures for major quality accidents and supervise their implementation.
• Confirm, lock, and collect failed physical objects and faulty parts at the customer's site to ensure traceability.
• Conduct preliminary analysis of faulty components, produce initial on-site assessment reports, and progressively narrow down the fault scope to identify the faulty component.
• Classify, identify, and return faulty parts to factory or aftersales points, ensuring complete handover to the internal FA laboratory.
• Assist the FA team in conducting validation tests and root cause analysis, track experimental data, and provide feedback to customers on results.
• Establish a customer faulty parts database, regularly classify, summarize, and prevent typical failure modes.
• Act as the customer interface person, responsible for quality regular meetings, quality data reporting, and 8D report submission.
• Cooperate with customers to conduct annual audits (VDA6.3, IATF16949, etc.), promote internal rectification and follow up improvements.
• Interpret customer special quality requirements (CSR) and translate them into executable standards internally.
• Collect and analyze customer returns, defective products, and complaint trends, and output customer quality monthly/quarterly reports.
• Track customer PPM, FTT (first-pass yield), claim rate, and other KPI indicators, and promote improvement projects.
• Utilize quality tools (SPC, DOE, etc.) to conduct process improvement.
• Resident or regularly visit customer sites to provide quality support, handle anomalies, coordinate rework/replacement.
• Maintain good communication with customer engineering/quality departments to improve customer satisfaction.

Requirements

• Bachelor’s degree in Engineering or Material Sciences
• 3+ years’ experience on customer quality management, with experience in the automotive, power battery, or energy storage battery industry preferred.
• Proficient in customer complaint handling, root cause analysis, and quality tools such as 8D, 5Why, FMEA, SPC, and DOE.
• Skilled in on-site failure verification, visual and electrical inspection, and battery system fault diagnosis.
• Strong analytical ability using tools like Minitab, Excel, and Power BI for PPM, yield, and quality trend tracking.
• Experienced in customer interface management, audit coordination (VDA6.3, IATF16949), and translating CSR requirements into internal standards.
• Familiar with battery pack production processes, including module assembly, solder quality, and PACK disassembly analysis.
• Excellent communication and presentation skills for cross-functional and customer collaboration, complaints and pressure scenarios efficiently.
• Strong logical analysis and cross-departmental coordination and promotion skills.
• Good English reading and writing skills, able to handle English emails and customer information independently (oral communication preferred).
• Able to adapt to a certain frequency of domestic and international business trips.

Qualifications

• U.S. base salary range for this full-time position is $90,000.00-110,000.00 plus eligibility for 15% bonus and benefits.

Skills

• Quality Management
• Customer Complaint Handling
• Root Cause Analysis
• Quality Tools (8D, 5Why, FMEA, SPC, DOE)
• On-Site Failure Verification
• Visual and Electrical Inspection
• Battery System Fault Diagnosis
• Analytical Skills
• Customer Interface Management
• Audit Coordination (VDA6.3, IATF16949)
• Translating CSR Requirements Internally
• Battery Pack Production Processes
• Communication and Presentation Skills
• Logical Analysis
• Cross-Departmental Coordination and Promotion
• English Language Proficiency
• Travel Ability

Benefits

• Equal Opportunity Employer

Pay

The U.S. base salary range for this full-time position is $90,000.00-110,000.00 plus eligibility for 15% bonus and benefits. Our salary ranges are determined by factors such as the role, level, and geographic location. The range listed in the job posting represents the minimum and maximum target salaries for this position across all U.S. locations. Actual compensation within the range will be influenced by the specific work location, along with factors such as job-related skills, experience, and relevant education or training.

Schedule

Full-time position.