Mission Control Technician I

About Switch At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world. We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity. The Role: Mission Control Technician I This role supports the real-time monitoring and coordination of Switch’s mission-critical infrastructure. You monitor systems, respond to alerts, coordinate investigations, and ensure issues are documented, escalated, and resolved according to established procedures. Your work helps protect uptime, safety, and customer trust in a 24/7 operating environment. What You’ll Do Monitor critical infrastructure systems including power, cooling, security, safety, and network connectivity.Serve as the primary point of contact for alerts, events, and incident investigations during assigned shifts.Interpret alarms, diagnose issues, initiate remediation, and escalate when needed.Create, update, and close incident tickets with accurate timelines and documentation.Coordinate with internal teams, vendors, and network carriers to resolve incidents.Perform approved configuration tasks following documented instructions and security policies.Produce clear incident summaries and post-event reports.Provide timely, professional support to customers during incidents.Follow defined escalation, notification, and communication procedures.Work scheduled shifts, including nights, weekends, and rotations as required. What We’re Looking For You stay calm and methodical during incidents and system alerts.You follow procedures closely and understand the risk of deviation in mission-critical environments.You communicate clearly, especially when sharing status or technical details.You document your work thoroughly and in real time.You know when to troubleshoot independently and when to escalate.You take ownership of issues until resolution or handoff is complete. Required What You’ll Bring 2+ years of experience in IT operations, network operations, or a similar technical support role.Experience monitoring systems, investigating alerts, and managing incidents through resolution.Foundational understanding of network topologies and the OSI model.Ability to troubleshoot issues across multiple infrastructure domains.Experience using ticketing and monitoring tools.Clear written and verbal communication skills.Ability to work rotating shifts in a 24/7 operations environment. Preferred Experience in data center, NOC, SOC, or other mission-critical environments.Familiarity with electrical and mechanical systems such as UPS, generators, switchgear, PDUs, and cooling systems.Experience with terminal access and monitoring tools such as SSH, PuTTY, Syslog, or Nagios.CompTIA A+, Network+, Security+, or comparable certifications.Willingness to obtain OSHA 10 certification within six months. Working Conditions And Requirements On-site work in secure, monitored operations centers.Extended periods of monitoring screens and responding to alerts.High attention to detail in time-sensitive situations.Willingness to follow strict security, safety, and documentation requirements. Why Switch? A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more! Join Us & Make a Difference This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you. Apply Now and Let’s Build the Future Together. 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We provide employment opportunities without discrimination or harassment based on any characteristic protected by applicable federal, state, or local law. Accommodations Switch provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you need an accommodation, contact careers@switch.com. Switch also considers qualified applicants with criminal histories in accordance with applicable law. Recruitment Agencies Switch does not accept unsolicited resumes or candidate submissions from agencies without a current written agreement. Switch is not responsible for fees related to unsolicited submissions.