MIS Technology Manager

About the role

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

Responsibilities

• Provides leadership and management of the Server/Storage, Network, Unified Communications and Database Administration teams.
• Supervises, directs, and evaluates assigned staff; processes employee concerns and problems; directs work; counsels; disciplines; and completes employee performance evaluations.
• Collaborates with business owners and other Information Technology (IT) divisions to improve processes and support critical business strategies related to MIS systems and services.
• Develops and oversees capital replacement and lifecycle management plans for the city’s Office 365 environment and infrastructure systems, ensuring systems remain on current releases and continue to meet the city’s technology and security standards.
• Designs, implements, and supports technology solutions based on internal customer needs and organization objectives.
• Oversees establishment of long and short-range objectives to provide reliable computer and telecommunication systems.
• Implements, maintains, and enforces policies and procedures for security standards, Internet, and e-mail use.
• Oversees the testing, implementation and maintenance of MIS managed hardware and software applications.
• Establishes performance standards and objectives and monitors the department’s performance to assure they are met.
• Manages the installation, maintenance, repair, and replacement of data center equipment, telecommunication, and computer systems, hardware, software, and peripherals.
• Oversees and manages the city’s data center operations and maintenance.
• Prepares requests for proposals, bid documents and related material to obtain information on prices of goods and services from vendors, analyze bids and make recommendations.
• Oversees the development, maintenance, and verification of an inventory database, automated procedures, and system backups.
• Manages the development and maintenance of accurate system documentation and diagrams.
• Responds to complaints or inquiries regarding training and technical support for end users.
• Evaluates and recommends changes to technology contracts to ensure they meet city standards and protect the city’s interests, including but not limited to system availability, data integrity and security and service level standards.
• Researches and prepares projections and justification for department annual budget of computer and telecommunication needs for the growth of the City.
• Travels to attend meetings, conferences, trade shows, and training.
• Perform other related duties as assigned.
• Regular and consistent attendance for the assigned work hours is essential.

Requirements

• Knowledge of desktops, laptops, servers, network technology, backup technology, mobile devices, VoIP phone systems and related equipment.
• Knowledge of hardware, software, and peripherals installation, maintenance, repair, upgrade, systems analysis, and programming.
• Knowledge of Microsoft Active Directory and group policy.
• Knowledge of Nutanix and Cohesity Platforms.
• Knowledge of Cisco Networking Technologies and Application Centric Infrastructure.
• Knowledge of resources for resolving and correcting systems problems.
• Knowledge of Microsoft 365 and all technologies associated with it.
• Knowledge of Local Area Network, Wide Area Network, Internet, Intranet, and e-mail systems.
• Knowledge of customer service and computer help desk methods, practices, and procedures.
• Knowledge of City policies and procedures.
• Ability to communicate complex technology concepts and strategies in a manner that can be easily understood by non-technical staff.
• Ability to plan for current and future needs of computer and telecommunication systems for the City.
• Skill in effective oral and written communications.
• Skill in developing, planning, implementing, and monitoring Management Information Systems standards for security, and end user departmental procedures and objectives.
• Skill in analyzing, applying, maintaining, and manipulating software systems to meet the needs of the end user.
• Skill in safely utilizing hand tools in the maintenance, repair and installation of computer and telecommunication systems.
• Skill in effectively supervising and delegating duties to assigned staff.
• Skill in resolving customer complaints and concerns.