Minimum Equipment Lists Program Manager
Allegiant Air provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
About the role
The role involves managing customer interactions through various channels including phone, email, and social media. Responsibilities include resolving customer issues, providing product information, and maintaining a positive customer experience.
Responsibilities
- Manage customer interactions via phone, email, and social media
- Resolve customer issues efficiently and professionally
- Provide accurate and timely product information
- Maintain a positive customer experience
- Handle escalated customer inquiries and complaints
Requirements
- Bachelor's degree in a related field or equivalent work experience
- Excellent communication skills, both verbal and written
- Experience in customer service or a related field
- Ability to work independently and manage time effectively
- Strong problem-solving and conflict resolution skills
Qualifications
- Proficiency in Microsoft Office Suite
- Knowledge of CRM systems (optional)
Skills
- Customer service skills
- Problem-solving abilities
- Time management
- Adaptability
Benefits
- Comprehensive health insurance
- Paid time off
- Flexible schedule options
- Professional development opportunities
Pay
$20 - $25 per hour based on experience and qualifications.
Schedule
Variable schedule to accommodate customer needs.
Note: Allegiant Air is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and the Jobs for Veterans Act of 2002. We also invite all applicants to voluntarily self-identify their race, ethnicity, and/or gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations.
To learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.