Milwaukee, WI based Clinical Specialist - Remote, USA

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA, founded in 2016 to address the need for improved kidney stone treatment. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices in urology.

About the role

The Clinical Specialist is a focused individual passionate about patient care and physician and staff education. This role involves proctoring cases, training surgical teams on the safe and effective use of the CVAC device, and providing clinical product assistance during procedures. The Clinical Specialist manages inventory, supports physician and sales training programs, and collaborates with the commercial team to ensure positive clinical outcomes. This position is not a pathway to a Territory Sales Manager role at Calyxo Inc.

Ideal candidates will live in the targeted geographical area and must be willing to travel extensively (up to 90% by car) within the territory, region, or nationally as assigned.

Responsibilities

• Provide clinical case coverage as assigned.
• Train the surgical team to assist in good patient outcomes and verbally support cases during the training period.
• Acquire and maintain current knowledge of perioperative surgical technology practice and hospital policies and procedures.
• Develop technical acumen to serve as an educational resource.
• Demonstrate appropriate interactions with all hospital service providers.
• Maintain and prepare equipment and kits for surgery, including Quality Control audits.
• Troubleshoot equipment according to standard procedure.
• Provide intra-operative clinical product support.
• Ensure 100% accuracy of received and returned inventory against shipping documents.
• Reconcile inventory/usage and address missing inventory.
• Assist in delivering procedural training to physicians and medical staff.
• Perform account management tasks such as Account Set Up, Clinical Engagement, Case Support, and Clinical Outcomes in partnership with the Territory Sales Manager (TSM).
• Support education of Advanced Practice Providers (APPs), office, and hospital staff in partnership with TSM.
• Facilitate and support Residency Education.
• Ensure compliance with all company policies, including quality policy, on-label promotion, and interactions with healthcare professionals.
• Collaborate with Clinical Specialist teams to review and discuss case presentations and peer-to-peer knowledge sharing.
• Other duties as assigned.

Requirements

General Requirements:

• Experience in surgical technique and sterile procedures in the operating room.
• Experience utilizing fluoroscopy is a plus.
• Customer relationship and procedural skill development are highly desired.
• Degree or certification in a medical-related field (e.g., LPN, RN, Surg Tech, Rad Tech) is highly desirable.
• Able to travel by car up to 90%.
• Must have a valid US driver's license.
• Compliance with relevant county, state, and federal rules regarding vaccinations.

Clinical Specialist I Requirements:

• Clinical experience such as Scrub Tech, X-Ray Tech, RN or BSN, Laser Tech, or Clinical Specialist.

Clinical Specialist II Requirements:

• All Clinical Specialist I requirements.
• Industry experience (1-3 years).
• Prior employment as a Clinical Specialist with a medical device company or experience working with Mobile Litho Provider Companies.
• Comfortable with the pace required to be successful in a start-up.
• Ability to provide intraoperative procedural guidance.
• Willingness to travel outside of the designated territory.

Sr. Clinical Specialist Requirements:

• All Clinical Specialist II requirements.
• Industry experience: 3+ years of full-time employment by a medical device company as a clinical specialist (or comparable position) focused on case coverage and patient outcomes (not equipment/service provider).
• Clinical experience: Intraoperative Coaching Experience OR experience in Staff and Support Training.
• Track record of success in urology (preferred).
• Understands the medical device industry, sales processes, and training.

Benefits

• Competitive salary with total compensation ranging from $100,000 - $140,000 annually.
• Base Salary: $80,000, $100,000, or $120,000 per year (DOE).
• Annual Variable Bonus: $20,000.
• Auto Allowance: $9,600.
• Cell Phone/Internet Allowance: $1,800.
• Stock options: ownership and a stake in growing a mission-driven company.
• Employee benefits package including 401(k), healthcare insurance, and paid vacation.

Calyxo is committed to fostering an environment where diversity and inclusion are prioritized, and all applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other legally protected characteristics.