Clinical Specialist- Wisconsin

About the role

The Clinical Specialist will play a critical role in delivering product training, clinical education, and in-procedure support for PROCEPT Robotic Systems. You will ensure optimal OR workflow and troubleshooting during live cases, provide in-service education, support installations and software updates, and help drive procedural efficiency across assigned accounts.

You will partner closely with Sales to identify opportunities for utilization growth and account retention. At the core of this role, we are seeking a Clinical Specialist who is comfortable working in complex surgical environments, managing multiple stakeholders in the OR, and maintaining exceptional attention to detail.

Responsibilities

• Deliver product training and clinical education to surgeons, staff, and new users
• Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts
• Provide in-service and field support, including installations and software updates
• Execute procedural scheduling and efficiency improvements to maximize case coverage
• Partner with Sales to identify opportunities for utilization growth and account retention
• Collaborate with team members to drive program efficiency and ensure regulatory compliance
• Support marketing and training events, including physical setup and presentations
• Gather and relay customer insights to Marketing and R&D to inform product and program enhancements
• Maintain accurate case log files, expenses, and administrative documentation in Salesforce
• Upload cases logs as required to central repository for all cases supported
• Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones.

Qualifications

• Bachelor’s degree or equivalent experience
• 2-4 years clinical experience preferred
• Strong interest in medical devices and robotics
• Must achieve clinical proficiency such that you can cover a case independently within 60 days post-graduation of our internal sales training program, Aqua Academy.
• Should you need additional support to achieve this milestone there is a possibility for 30 days supplemental coaching to gain sign-off.

What Success Looks Like

• Regional Quota Attainment: Direct contribution to revenue through utilization growth
• Operational Efficiency: Improved scheduling efficiency (e.g., AquaDays)
• Surgeon Satisfaction: High satisfaction scores and positive qualitative feedback
• Clinical Outcomes: Consistent delivery of safe, high-quality procedures
• Surgeon Engagement: Growth in trained and active surgeons
• Procedural Growth: Increase in procedures per account and per surgeon
• Onboarding Progress: Completion of onboarding milestones and procedural proficiency

Pay

Pay Range for this role: $108,000.00 plus commission