Clinical Specialist, ENT - Milwaukee, WI

About the role

The Clinical Specialist supports the Ear, Nose and Throat Therapies in the areas of surgical coverage, follow-up support, troubleshooting, customer service and education. This is a field-based role.

Responsibilities

• Represents Medtronic during surgical procedures by ensuring access to all necessary equipment and products required for the case, device selection, programming, implantation and testing of all device systems
• Provides clinical support in surgeries, troubleshooting and follow-ups in hospitals and clinics
• Responds promptly and appropriately to technical inquiries by customers, patients, and colleagues
• Maintains a working knowledge of competitive products
• Edits and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies
• Aids Management and Sales Training department in education/training of new employees in the district
• Complies with required event reporting and documentation utilizing Medtronic technology tools
• Places an order with customer service for pending purchase orders and product replacement and works with materials management to collect POs for cases covered within the territory/district
• Manages inventory provided for case coverage
• Contributes to the achievement of quarterly goals associated with specific initiatives at the district and/or national level
• Promotes visits to accounts to replenish literature and establish/maintain relationships with office staff
• Uses effective communication and interpersonal skills to interact with customers, colleagues, and vendors
• Manages personal expenses and budget effectively
• Ensures personal understanding of all quality policy/system items that are personally applicable
• Follows all work/quality procedures to ensure quality system compliance and high-quality work

Requirements

• Minimum Requirement: A High School Diploma or GED with a minimum 6 years of clinical or medical sales experience; or An Associate’s Degree with a minimum 4 years of clinical or medical sales experience; or A Bachelor’s degree with a minimum of 2 years of clinical or medical sales experience.
• Nice to Have: Bachelor's degree in a health care related field, Master’s degree, Registered nurse or HCP with experience in a sterile environment, Clinical experience with implantable neurological products and patient care, Experience in servicing medical personnel on product use, Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care, Understanding basic reimbursement and healthcare environment, Excellent organizational skills and ability to work under pressure

Qualifications

• Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation
• Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel within own district or neighboring districts
• Ability to work efficiently and autonomously with little direction when outside of clinical events
• Ability to attend national meetings, district meetings and other training as requested
• Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room
• Ability to lift up to 40 lbs
• Ability to sit, stand, and/or walk for 8+ hours per day
• Ability to bend/stoop, squat and balance frequently

Skills

• Strong communication and interpersonal skills
• Excellent organizational skills
• Ability to work under pressure
• Knowledge of healthcare industry and products
• Ability to troubleshoot and resolve issues
• Ability to train and educate others

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan

Pay

$60,800.00 - $91,200.00 USD

Schedule

Field-based role, requires overnight travel within own district or neighboring districts.