Clinical Specialist, ENT - Boston, MA

About the role

The Clinical Specialist supports the Ear, Nose and Throat Therapies in the areas of surgical coverage, follow-up support, troubleshooting, customer service and education. This is a field-based role.

Responsibilities

• Represents Medtronic during surgical procedures by ensuring access to all necessary equipment and products required for the case, device selection, programming, implantation and testing of all device systems
• Provides clinical support in surgeries, troubleshooting and follow-ups in hospitals and clinics
• Responds promptly and appropriately to technical inquiries by customers, patients, and colleagues
• Maintains a working knowledge of competitive products
• Edits and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies
• Aids Management and Sales Training department in education/training of new employees in the district
• Complies with required event reporting and documentation utilizing Medtronic technology tools
• Places an order with customer service for pending purchase orders and product replacement and is responsible for working with materials management to collect POs for cases covered within the territory/district
• Manages inventory provided for case coverage
• Contributes to the achievement of quarterly goals associated with specific initiatives at the district and/or national level
• Powers sales and visits accounts to replenish literature and establishes/maintains relationships with office staff
• Visits accounts to replenish literature and establishes/maintains relationships with office staff
• Ability to effectively use a mobile phone, IPAD and PC
• Manages personal expenses and budget effectively
• Ensures personal understanding of all quality policy/system items that are personally applicable
• Follows all work/quality procedures to ensure quality system compliance and high-quality work

Requirements

• Minimum Requirement: A High School Diploma or GED with a minimum 6 years of clinical or medical sales experience; or An Associate’s Degree with a minimum 4 years of clinical or medical sales experience; or A Bachelor’s degree with a minimum of 2 years of clinical or medical sales experience.

Qualifications

• Bachelor's degree in a health care related field
• Master’s degree
• Registered nurse or HCP with experience in a sterile environment
• Clinical experience with implantable neurological products and patient care
• Experience in servicing medical personnel on product use
• Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care
• Understands basic reimbursement and healthcare environment
• Excellent organizational skills and ability to work under pressure

Skills

• Basic reimbursement and healthcare environment
• Organizational skills
• Ability to work under pressure

Benefits

We are committed to building a workforce that brings together a broad range of perspectives and experiences at every level. This approach fuels innovation and helps us remain an industry leader—that’s why we focus on attracting and developing employees who are patient-centric, passionate, and deeply connected to the needs of the patients we serve. To learn more about Inclusion & Diversity at Medtronic, click here.

Salary ranges for U.S. (excl. PR) locations (USD):$60,800.00 - $91,200.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.