Clinical Specialist, CST - Boston, MA

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

About the role

We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement.

As one of three comprehensive portfolios at Medtronic, Neuroscience is dedicated to improving the lives of people living with neurological disorders, spine conditions, and chronic pain. Guided by our Mission—to alleviate pain, restore health, and extend life—we develop technologies and therapies that help people regain function, reduce pain, and return to the activities that matter most. Our Cranial & Spinal Technologies (CST) operating unit advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. Platforms like AiBLE enhance precision, efficiency, and outcomes for complex procedures worldwide.

Responsibilities

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers.
• Represent Medtronic during technology-enabled procedures to provide technical assistance.
• Maintain system hardware and software to maximize system performance. Install software and hardware upgrades. Perform system preventative maintenance.
• Provide telephone clinical support to customers. Use UNIX/LINUX commands to modify operating files.
• Fulfill Software and Service Contract obligations.
• Act as the primary Medtronic customer liaison for repair and technical support issues.
• Provide timely information to the district team regarding customer concerns, issues, and market opportunities.
• Provide service to customers per their individual needs. Maintain familiarity with status of calls and issues at customer sites.
• Report necessary complaints and partner with CSM/NRC to ensure full resolution.
• File weekly site visit and customer contact reports for service improvement purposes.
• Educate and train physicians and hospital personnel—OR, Radiology, Central Sterile Processing, Biomedical, and Information Technologies—on technical matters relating to our technology-enabled procedures.
• Provide a clinical resource for surgeons, clinicians, and others being trained. Update customers on tips, shortcuts, and suggestions, as appropriate.
• Participate in in-house sponsored customer training at designated sites for both internal and external partners.
• Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures.
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
• Submit reports and provide information as directed. Cooperate with all personnel on the execution of Company programs.
• Support more complex, new image-guided products and applications to physicians and hospital staff.
• Work as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.
• Provide input on new product development based on in-field experience.
• Responsible for documentation at new or existing installations.
• Adhere to company policies and conduct all business in an ethical manner.

Requirements

• High School Diploma or GED AND a minimum of 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; OR
• Associate’s Degree with a minimum of 4 years of clinical, medical sales, or medical imaging/navigation/robotics experience; OR
• Bachelor’s degree with a minimum of 2 years of clinical, medical sales, or medical imaging/navigation/robotics experience.
• Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
• Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings, and nights, and may be required to engage in overnight travel within own district or neighboring districts.
• Ability to work efficiently and autonomously with little direction when outside of clinical events.
• Ability to attend national meetings, district meetings, and other training as requested.
• Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room.
• Ability to lift up to 40 pounds.
• Ability to sit, stand, and/or walk for 8+ hours per day.
• Ability to bend/stoop, squat, and balance frequently.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
• Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.
• Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Qualifications

• RT and/or MRI certification (Nice to Have).
• Prior experience with Image Guided Systems (Nice to Have).
• Prior experience with MRI (Nice to Have).
• Operating room experience (Nice to Have).

Benefits

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions, and they share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

• Health, Dental, and Vision insurance.
• Health Savings Account and Healthcare Flexible Spending Account.
• Life insurance and Long-term disability leave.
• Dependent daycare spending account.
• Tuition assistance/reimbursement.
• Simple Steps (global well-being program).
• Incentive compensation through a Sales Incentive Plan (SIP) for achieving or exceeding goals.

Pay

Salary ranges for U.S. (excluding Puerto Rico) locations (USD): $76,000.00 - $114,000.00. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.