Clinical Specialist, Neuro - Wisconsin

Responsibilities

• Provides technical, clinical and programming assistance, primarily in support of 1-2 Territory Manager(s).
• Affords after-hours call support and activities to Territory Managers.
• Integrates into all accounts, builds trust and relationships, and establishes strong rapport with customers.
• Proficient in complex programming, case support.
• Works seamlessly with Territory Manager(s), allowing them increased selling time.
• Fosters high trust relationships with customers, including the regional team members.
• Begins to conduct PCP work and educational in-services, as directed.
• As directed by sales manager, contacts, visits, and interests clients and potential clients in the Company’s products and addresses any client questions and concerns.
• Sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting.
• Develops and maintains an in-depth knowledge of assigned accounts and customers to include competitor activity.
• Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts.
• Captures and studies information about new and existing products and monitors competitor sales, prices, and products.
• Provides feedback to providers both within and outside the operating room setting on the directions for use specific to implantable devices.
• Might attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments.
• Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort, and understanding of all Biotronik NRO product line.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Provides sales support, clinical inservices, training, and guidance to current or potential customers.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Requirements

• Associates Degree or technical certification; Bachelor’s Degree preferred.
• 1 - 2 years work experience, strong preference working with patients in clinical setting.
• The ability to communicate, understand, and educate clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time management, and prioritizing skills.
• Excellent interpersonal verbal, written, and presentation skills with ability to effectively communicate at multiple levels and to large groups within and outside the organization.
• Capable of building strong working relationships with internal/external customers.
• Capable of working unpredictable schedule that may occasionally change on short notice due to operating room schedule changes and or delays.
• Accustomed to tight deadlines and managing multiple tasks.
• Strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Physical Demands
• Frequently moves up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level.
• Constantly operates a computer, mobile device, and other office-productivity equipment.
• Frequent bending, squatting, and balance activities.
• While performing the duties of this job, the employee is regularly required to be independently mobile.
• Constantly required to interact with a computer and communicate with peers, co-workers, healthcare providers, and patients in order to exchange accurate information.
• Must be able to visually examine anatomical structures via radiographic imaging.
• Must be able to abide by medical facility mandated PPE requirements due to environmental exposures.
• Must be able to remain in a stationary position for up to 8 hours total per day, and up to 4 hours continuously.
• Travel Requirements
• Must have a valid driver’s license and active vehicle insurance policy.
• Ability to travel 25% within assigned region and/or outside assigned region.

Qualifications

• Education: Associates Degree or technical certification; Bachelor’s Degree preferred.
• Experience: 1 - 2 years work experience, strong preference working with patients in clinical setting.

Skills

• Technical Expertise: Proficient in complex programming, case support.
• Communication: Excellent interpersonal verbal, written, and presentation skills.
• Relationship Building: Capable of building strong working relationships with internal/external customers.
• Organizational Skills: Strong organizational, time management, and prioritizing skills.
• Interpersonal Skills: Capable of interacting with a computer and communicating with peers, co-workers, healthcare providers, and patients.
• Physical Abilities: Frequent bending, squatting, and balance activities; must be able to remain in a stationary position for up to 8 hours total per day, and up to 4 hours continuously.
• Travel: Ability to travel 25% within assigned region and/or outside assigned region.

Benefits

• BIOTRONIK NRO INC. offers competitive benefits packages, including health insurance, retirement plans, and paid time off.

Pay

• Compensation is commensurate with experience.

Schedule

• Full-time

Location

Wisconsin