Military Service Representative

About the role

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity, and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. We’re looking for a Military Service Representative responsible for assisting Lawson’s military sales force in the servicing of targeted military customers. This is a temporary role.

Responsibilities

• Travels 7 – 14 days at a time to install standard sets and storage products in shop bays, semi-trailers, and shipping containers.
• Assembles items that arrived disassembled (e.g., work benches, shelving, etc.)
• Installs standard sets and storage products in shop bays, semi-trailers, and shipping containers.
• Installs Torrent Power Washer machines, training customers on required maintenance.
• Inventories customer sets for refill, putting away product when it arrives.
• Inspects and maintains product labels on customer sets.
• Assists customers in locating the correct products in the sets required to complete maintenance repairs.
• Works with sales reps over the phone to assess customer-assistance requirements.
• Assists customers in the absence of the assigned sales representative, including supporting product and equipment training for product lines.
• Shares best practices for completing installations, assisting in the development of training for sales representatives to improve workflow efficiencies.
• Books travel arrangements, maintaining expense and mileage records in accordance with Lawson policies.
• Other duties as assigned.

Qualifications & Requirements

• High School Diploma required, associate degree preferred, with 1 - 5 years of MRO experience in sales or a related field, or an equivalent combination of education and experience.
• Ability to safely use hand and power tools for assembly, drilling, and cutting, including pallet jacks.
• General knowledge of MRO items and their application.
• Proficiency with personal computers, particularly knowledge of Microsoft Office Suite.
• Ability to comprehend information from both oral and written documentation.
• Ability to establish and create relationships at all levels, communicating effectively with customers and sales representatives.
• Must be detailed orientated and team player.
• Self-directed and self-motivated, with the ability to work independently with minimal supervision.
• Ability to display and demonstrate Lawson’s Values.
• Ability to lift 50 lbs.
• A valid driver’s license, a clean driving record, and the ability to obtain and maintain vehicular insurance as required by policy.

Benefits

• 401k
• Medical, dental, and vision benefits
• Paid holiday
• PTO package