Military Retail Keyholder (Store 6253)

Selling Passion

Enjoy active selling, including exploring and creating customer needs and closing the sale. Utilize GameStop’s Solution Selling Tablet to serve each customer’s needs. Demonstrate a passion for exceeding goals.

Provide World-Class Customer Service

• Promptly greet customers, respond to customer questions/concerns quickly, effectively and courteously, assist customers with meeting their video gaming needs, inform customers of special promotions, trade-in program, recommend additional items as appropriate, and thank every customer for shopping at GameStop
• Circulate throughout the store to assist them
• Promptly process accurate customer purchases/return transactions via Point-of-Sale (POS) computer system
• Answer phone calls promptly, courteously and professionally

Solution Selling Focus

• Drive sales and customer loyalty by creating complete, lasting customer solutions. Demonstrate unique interest in every customer. Ask questions and makes recommendations in order to make technology easier and more affordable for every customer.
• Promote GameStop’s unique customer benefits: new title reservations program and Power Up Rewards customer loyalty program

Team Support

• Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback
• Actively seeks opportunities to contribute at higher level of service to the business, the customers, and others on the team
• Assist with supervising Military Retail Keyholders to achieve optimum customer service at all times and ensure that world‐class customer service is consistently provided
• Provide timely and appropriate feedback to the Assistant Store Manager concerning staff performance and address as directed
• Assist the Assistant Store Manager with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines
• Maintain awareness of associate and customer safety; identify and immediately address potentially hazardous situations

Operational Agility

• Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store
• Absorb and execute the Playbook and all closeout paperwork for daily business transactions and bank deposit slips
• Ensure that the daily business transaction totals are checked and balanced correctly and accurately in the POS system
• Complete the bank deposit slips and make bank deposits daily per established guidelines
• Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift
• Supervise and delegate tasks to Military Retail Keyholders in absence of management
• Verify Military Retail Keyholders’ hours worked for the week and accurately close out the payroll week in absence of management